Sep 01, 2016 3:44 AM
Replying to Prateek Gupta
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Hi Anupam
Following are the things that can happen to processes: -
1. The purpose with which the process was laid down becomes obsolete and there is no need of it any more.
2. People don’t follow it. Compliance issue - hence the strength of the process is not materialized. Tracking issue
3. As people change, the handover gets missed out. New people are not able to appreciate and implement this anymore. Communication issue.
Based on what of the above has happened to the process in question, you need to take appropriate steps. What is very important is to understand why that was required in the first place, what happens if it is not there, do we need to replace it with something else which is more in context and relevant.