Jan 28, 2017 9:34 AM
Replying to Cris Casey
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Different audiences require different communication methods and artifacts. And as you would imagine, the breadth of variation is infinite.
I find it helpful to always ask the customer of the report specifically what action they intend to take when they finally get it. If they can't provide a clear answer, it may be necessary to help them think about what it is they are asking for and why.
Of course if the request is an arbitrary request from a person of organizational authority, generally the only option is to 'trade' the time it takes to do the additional work by eliminating something else.