Joseph TierneyPrincipal Consultant / Trainer| Tierney Consulting Services, LLCYreka, Ca, United States
Quality is the ability to meet expectations.
It is one thing to be able to provide the requested features, i.e. utility or fit for purpose. It is quite another to capture the customer requirements in such a way that you also meet expectations, i.e. warranty or fit for use. Value is a mixture of fit for purpose (features) and fit for use (providing those features in such a way that you meet customer expectations).
This definition mixes concepts from the PMBOK Guide and ITIL.
The characteristics of a product or service that fulfil specified requirements. A product or service free of shortfalls.
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1 reply by Demetrius Williams
Sep 22, 2016 9:35 PM
Demetrius Williams
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Thank you Anupam
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Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
The worst thing to do is to agree that each person could have a definition of a critical term like quality. Qality is defined at strategical level by following some of the schools or quality disciplines. But quality is a subjective term that has to be converted into objective ones after taking the strategic definition. So, if your question is because the subjective matter of quality then it could apply in this context.
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2 replies by Demetrius Williams and Vincent Guerard
Sep 21, 2016 8:46 PM
Vincent Guerard
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Yes Sergio, I would add that Quality needed should be define according also the the purpose of the object (service or product).
The need of quality can be lower or higher according to the why we need the object. for example if it is for a temporary usage before final object is ready, quality will likely be lower.
Quality will be influence by many factor the corporate strategy is an important one, project/contract, stakeholders and usage will also influence.
The worst thing to do is to agree that each person could have a definition of a critical term like quality. Qality is defined at strategical level by following some of the schools or quality disciplines. But quality is a subjective term that has to be converted into objective ones after taking the strategic definition. So, if your question is because the subjective matter of quality then it could apply in this context.
Yes Sergio, I would add that Quality needed should be define according also the the purpose of the object (service or product).
The need of quality can be lower or higher according to the why we need the object. for example if it is for a temporary usage before final object is ready, quality will likely be lower.
Quality will be influence by many factor the corporate strategy is an important one, project/contract, stakeholders and usage will also influence.
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1 reply by Demetrius Williams
Sep 22, 2016 9:36 PM
Demetrius Williams
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Thank you Vincent.
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Walter PilimonCEO| Web Dev Experts SRLBuenos Aires, Buenos Aires, Argentina
Quality is the degree to which a product or service delivers its value to the intended user.
It is subjective and it may vary from what the manufacturer or service provider "thinks" the user will consider valuable in the product or service, and what the user actually values. And when I say the user, there are also user clusters with different quality expectations. So generalizing user we mean "the vast majority".
High and low quality, in this context, just mean above what the majority think is good quality or below that idea. It is specific for a market.
For example, a high quality car for the average underdeveloped country user may be considered a barely average car by an American user. And it's the same car.
To be free of defects is another definition, but a negative one. When one thinks of quality, one thinks of something "good", not simply "not bad".
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1 reply by Demetrius Williams
Sep 22, 2016 9:36 PM
Demetrius Williams
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Thank you Walter.
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Wayne MackRetired| RetiredSouth Riding, Va, United States
Treat Quality as a plural and the answer becomes easy (at least for a product). What are the Qualities one expects out of the product? Each product will have a multitude of qualities and each individual will rank them differently, but the aggregation of the qualities forms the quality of the product.
I'm little unsure how to deal with the second question about relationships and processes. Yes, one can discuss the quality of a relationship or the quality of a process in the same manner as the quality of a product, but I am not certain if that is what is being asked.
It is one thing to be able to provide the requested features, i.e. utility or fit for purpose. It is quite another to capture the customer requirements in such a way that you also meet expectations, i.e. warranty or fit for use. Value is a mixture of fit for purpose (features) and fit for use (providing those features in such a way that you meet customer expectations).
This definition mixes concepts from the PMBOK Guide and ITIL.
Thanks Joseph for your response. Saving Changes...
