Sep 21, 2016 8:55 PM
Replying to Walter Pilimon
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Quality is the degree to which a product or service delivers its value to the intended user.
It is subjective and it may vary from what the manufacturer or service provider "thinks" the user will consider valuable in the product or service, and what the user actually values. And when I say the user, there are also user clusters with different quality expectations. So generalizing user we mean "the vast majority".
High and low quality, in this context, just mean above what the majority think is good quality or below that idea. It is specific for a market.
For example, a high quality car for the average underdeveloped country user may be considered a barely average car by an American user. And it's the same car.
To be free of defects is another definition, but a negative one. When one thinks of quality, one thinks of something "good", not simply "not bad".