Project Management

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Help on best practices for conducting a pilot of process redesign

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Perry Wilson Richmond, British Columbia, Canada
My company is redesigning their approach to client information access and I have been given the role of project manager of the pilot implementation. Does anyone have any advice on running a pilot project?
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Michael Wood Project Manager / Business Analyst / Business Process Improvement Guru| Independent Contractor Gig Harbor, Wa, United States
Perry, I suggest you start with clear definitions of what success looks like in very measurable terms. You will success defined from a project perspective and the outcome perspective in terms of how the software, once implemented is going to add-value to customers.

The project should be well communicated to all those with a stake in the outcome.

Be sure to keep implementation metric to serve as a performance baseline for subsequent rollouts.

Other than that, a project is a project - go forth and manage well.

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