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How do you measure project success & project failure?

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Anupam India
How do you measure project success & project failure?
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Patrick Dicey Manager, Customer Project Management| CentralSquare Technologies Orlando, Fl, United States
Oct 20, 2016 8:54 AM
Replying to Sergio Luis Conte
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This is a debate in a lot of sites. And I am working (betwen others) trying to clarify this inside the PMI“s standards documents. You have to be carefull about what project success really is. Most of the times, meassure related to project success are wrong because it belongs to product instead of project. PMBOK is clear: "success is measured by product and project quality, timeliness, budget compliance, and degree of customer satisfaction". Customer satisfaction is addressed if you take into account to project quality.
Yup... Technical, Schedule, Cost, and Quality (includes customer satisfaction).

With that said, all of these items aren't always within PM span of control but should still be highlighted as issues where there are gaps at the end of the project from an organizational performance standpoint.
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Patrick Dicey Manager, Customer Project Management| CentralSquare Technologies Orlando, Fl, United States
Nov 21, 2016 3:22 AM
Replying to Visswanathan KKN
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I would define the success as the extent to which the project outcomes meet the objectives defined at the beginning of the project within the defined constraints.

It may be making a big profit for an organization and for another organization success may mean making a customer happy even if they made some monetary loss in the project. But, these have to be defined at the beginning. I think, the measurement of success should not be limited to time, cost and scope objectives.
Building on your example of varying cost performance objectives; these should be defined at the beginning of the project.

I may be working a warranty project that by definition will LOSE the company money. As long as the budget and these parameters are defined in the initiation/planning phases, and are met, that project could still be considered a success from a cost performance standpoint.
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Anonymous
Reaching the Client Expectation in time is Project Sucess

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Dominic Law Product Manager| PCCW Global Happy Valley, Hong Kong
I see it an advantage to clearly define project success factor in the project specification in the beginning of the project, so every stakeholder is clear about the objective.
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1 reply by Anupam
Nov 24, 2016 9:36 PM
Anupam
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Thanks Dominic
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Anupam India
Thanks Patrick.
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Vincent Guerard Coach - Trainer - Speaker - Advisor| Freelance Mont-Royal, Quebec, Canada
I can think of a few projects that where technically (cost, time quality,...) success and in the end a failure.

You can meet all the client requirement, and get the project to be consider a failure.

You can have a project to be a success, but the program of projects a failure making all projects look like failure!
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1 reply by Anupam
Nov 24, 2016 9:35 PM
Anupam
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Thanks Vincent
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Anupam India
Nov 24, 2016 9:18 PM
Replying to Vincent Guerard
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I can think of a few projects that where technically (cost, time quality,...) success and in the end a failure.

You can meet all the client requirement, and get the project to be consider a failure.

You can have a project to be a success, but the program of projects a failure making all projects look like failure!
Thanks Vincent
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Anupam India
Nov 24, 2016 4:12 AM
Replying to Dominic Law
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I see it an advantage to clearly define project success factor in the project specification in the beginning of the project, so every stakeholder is clear about the objective.
Thanks Dominic
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KERRI POWELL Project Manager| MERRICK INDUSTRIES, INC. Panama City, Fl, United States
Does anyone have any examples they can share regarding the Success Matrix w/ related weights?
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Sushant Sinha Lucknow, Up, India
Success and failure depndends maninly on the principles of SCOPE,TIME,COST but every thing depends on the the Situation.
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