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Process imporvement

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Farid Alsakkaf Ships Projects Manager| ADNOC Abu Dhabi, United Arab Emirates
During a discussion, someone put that making preventive action or corrective action or defect repair is considered as process improvement. My opinion is, since these actions are part of the core duties for the team member or whoever, they are not process improvement. Process improvement is when we add something of value to what we are supposed to do.
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Drew Craig Sr. Agile & Product Coach| Vanguard Philadelphia, Pa, United States
A process is a collective of actions pieced together to ensure the output is in line with the target scenario.There certainly could be a process wrapped around p/c action, defect repair.
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Anupam India
Corrective and preventive action are improvements to an organization's processes taken to eliminate causes of non-conformities or other undesirable situations.

Corrective actions are implemented in response to customer complaints, unacceptable levels of product non-conformance, issues identified during an internal audit, or adverse or unstable trends in product and process monitoring such as would be identified by statistical process control (SPC). Preventive actions are implemented in response to the identification of potential sources of non-conformity.


**source: https://en.wikipedia.org/wiki/Corrective_and_preventive_action
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Stéphane Parent Self Employed / Semi-retired| Leader Maker Prince Edward Island, Canada
I understand what you intend to say, Farid. If the preventive action, corrective action or defect repair is for the product then you are correct.

Of course, these actions could be for the process itself, in which case they could be considered process improvement.
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Rami Kaibni
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Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
I totally agree with Stephane's feedback.
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Farid Alsakkaf Ships Projects Manager| ADNOC Abu Dhabi, United Arab Emirates
All what you said Stephane is correct. I appreciate that you put it as "could be" for the process improvement because it "could be not" if the process making is an assignment. If a person is assigned to design a process and it failed fully or partially in what it is intended for and required correction then such correction is not improvement but just rectification. Improvement happens when the process works as required but then we enhanced it.
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Stéphane Parent Self Employed / Semi-retired| Leader Maker Prince Edward Island, Canada
That's a valid point, Farid.

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