in my project i am managing development of mall mobile application project , so my company is the one responsible to deliver this project to the mall marketing team to be used by their client in order to see most recent offers , movies and shops location? Saving Changes...
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Markus KopkoAI Enabler for Project & Program Mgmt | Founder PMotion.ai / The PM
AI Coach| PMotion.aiHamburg, Hamburg, Germany
Hello Elaria,
i am sorry bot i do not really get it. What exactly do you asking for? Who is in which role? Maybe you could specify a bit more?
Regards,
Markus
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1 reply by elaria mitias
Nov 24, 2016 2:48 AM
elaria mitias
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yes exactly , as i am very confused specially in the part of who is the sponsor ..
An individual or a group that provides resources and support for the project, program, or portfolio, and is accountable for enabling success.
Customer
Customer is the person(s) or organization(s) that will pay for the project's product, service, or result. Customer can be internal or external to the performing organization.
Client
The buyer may be called a client, customer, prime contractor, contractor, acquiring organization, service requestor, or purchaser.
Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
Client and Customer definition is a matter of organizational strategy. You have to search inside your organization for those definitions or you have to ask to somebody at strategial level about the definitions. You have to take care about that. Usually those are defined in the framework of quality. About Sponsor, take care to select a person who will keep the initiative from politics decision and behaivour inside the organization. Saving Changes...
Based on the given information by you, the client organization is the one which entered into a contract with your organization, may be the mall, your project's product users might be called as the customer as a whole whether they are in the client organization or external to client organization, but it is not clear about both sponsors in your organization and client organization. If there are persons in both organization who are in the senior management and who supported strongly initiating your project, they can be considered as sponsors. You can have a sponsor who supports strongly your project in your organization and client organization might have their own sponsor who supported their initiatives "mobile application of the mall". In your case, the marketing team of client organization is sponsoring department to your project and the client organization, let's say, the mall is the client as well as sponsoring organization to your project.
Sponsor: Head of the marketing department (he/she is the one most interested in the project result and in a position to positively influence the project regarding other areas in the mall)
Customer: Mall (the one who will pay for the project)
Client: Market team (they will use the application to show offers, movies and shops location), and Mall visitants (the application has to be usefull to them)
But Sergio's comment is highly relevant, since you have to understand how these concepts are applied to your organization. Saving Changes...
Praveen MalikIndependent Consultant| Independent ConsultantNew Delhi, India
Hi Elaria, Few things: 1. Customer may or may not be a Sponsor - in most cases it is not. 2. Customer gives the requirements and accepts the product of the project. 3. Sponsor provides the funds for the project. 4. End user (or simply called user) is someone who uses the product created by the project.
