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What is the best way to encourage team members to follow documentation standards?

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Stephen Salaka Director of Application Development| Tsunami Tsolutions Melbourne, Fl, United States
In current regulated projects, there is a lot of documentation as well as documentation required for formal project appraisals. Some team members, while great producers for project velocity, have a tendency to shirk their responsibilities for proper communication and reporting. What are some suggestions to help them focus on the necessity of documentation without becoming a nagging influence?
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
A clear Project Communication Plan which includes reporting and required documentation should suffice and the PM should clearly discuss this with the team.
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Stephen Salaka Director of Application Development| Tsunami Tsolutions Melbourne, Fl, United States
There are those in place, but there are certain members who find it very difficult to follow those rules. Thoughts on motivating them?
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1 reply by Rami Kaibni
Dec 21, 2016 6:13 PM
Rami Kaibni
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Team Building Sessions and discuss the important and added value of following the documentation process.
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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
Well, an ancient dilema indeed. I have been included in this type of thnigs from years working on "both sides of the desk". First of all, this type of documention has to be create as part of a dayli work and not because is something you have to fullfil because some regulation. So, the first place to work with it, is inside the organizational culture. But if it not enough is up to the project manager to create that culture if and only if the duration of the work related to create documentation is clearly defined inside the project plan. If the activity is not inside the project plan then it does not exists.
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Dec 21, 2016 3:10 PM
Replying to Stephen Salaka
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There are those in place, but there are certain members who find it very difficult to follow those rules. Thoughts on motivating them?
Team Building Sessions and discuss the important and added value of following the documentation process.
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Drew Craig Sr. Agile & Product Coach| Vanguard Philadelphia, Pa, United States
I agree with Rami, it may just have to go to that. On the flip side, it seems a bit on the ridiculous side that as professionals, a team building session is required to discuss the importance of following a process. I suppose I see Team Building exercises more so for the purpose of a morale boost, showing the importance of working together, getting to know one another better, solving conflicts.

The best one can do is formulate what is expected, lay it out clear, lay out expectations clearly, and get everyone to agree. Unfortunately, in the end, people will either follow the rules/process or not. Sometimes all you have left is [documented] nagging to ensure its completed.

To be clear, Team Building sessions are in fact an important facet of not just Project Management, but in other areas as well. And understandably, it is our job as PM's to lead the way, clear the way, and show the proper way. At the same time, it can be difficult, and is often required to follow up.
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1 reply by Rami Kaibni
Dec 21, 2016 8:37 PM
Rami Kaibni
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Sometimes you have to go out of your way for the sake of the project. You have to help your team in every possible way and ensure they do understand the value of what they are requested to do. Every person is professional in their own unique way and the PM's job is finding a common grounds.

Sorry Andrew but I find your comment that team building sessions are ridiculious a bit on the aggressive side.
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Dec 21, 2016 8:28 PM
Replying to Drew Craig
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I agree with Rami, it may just have to go to that. On the flip side, it seems a bit on the ridiculous side that as professionals, a team building session is required to discuss the importance of following a process. I suppose I see Team Building exercises more so for the purpose of a morale boost, showing the importance of working together, getting to know one another better, solving conflicts.

The best one can do is formulate what is expected, lay it out clear, lay out expectations clearly, and get everyone to agree. Unfortunately, in the end, people will either follow the rules/process or not. Sometimes all you have left is [documented] nagging to ensure its completed.

To be clear, Team Building sessions are in fact an important facet of not just Project Management, but in other areas as well. And understandably, it is our job as PM's to lead the way, clear the way, and show the proper way. At the same time, it can be difficult, and is often required to follow up.
Sometimes you have to go out of your way for the sake of the project. You have to help your team in every possible way and ensure they do understand the value of what they are requested to do. Every person is professional in their own unique way and the PM's job is finding a common grounds.

Sorry Andrew but I find your comment that team building sessions are ridiculious a bit on the aggressive side.
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1 reply by Drew Craig
Dec 21, 2016 9:21 PM
Drew Craig
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Sorry, my comment was a bit rough around the edges, but was not intended as such. It was not at Team Building in general. Team Building is very important. Since I'm process oriented, I find it hard to understand why so difficult. I did not mean to sound aggressive. I do feel team building should spent more for getting the team to work strongly together.

I also updated my original comment.
avatar
Drew Craig Sr. Agile & Product Coach| Vanguard Philadelphia, Pa, United States
Dec 21, 2016 8:37 PM
Replying to Rami Kaibni
...
Sometimes you have to go out of your way for the sake of the project. You have to help your team in every possible way and ensure they do understand the value of what they are requested to do. Every person is professional in their own unique way and the PM's job is finding a common grounds.

Sorry Andrew but I find your comment that team building sessions are ridiculious a bit on the aggressive side.
Sorry, my comment was a bit rough around the edges, but was not intended as such. It was not at Team Building in general. Team Building is very important. Since I'm process oriented, I find it hard to understand why so difficult. I did not mean to sound aggressive. I do feel team building should spent more for getting the team to work strongly together.

I also updated my original comment.
...
1 reply by Rami Kaibni
Dec 22, 2016 2:27 AM
Rami Kaibni
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Thanks Andrew ... I do not disagree with this at all but team building can take different forms and shapes of which one of them is mentoring the team on how to work together.
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Karthik Menon CEO| Golden Ticket Singapore Pte Ltd Singapore
I think in the current context of things - the problems caused by one or a few team members not following the "process" is best highlighted by having the same person trouble shoot the problems caused by such non-adherence to process.

Assuming that the team is cohesive and has a common cause but is typically asking "why" such and such process has to be followed, then a debrief on the benefits of the said set process have to given as a ready reckoner to all team members.

I had a situation in a chemical plant which had a specific process that needed strict adherence and non-compliance caused massive additional documentation to be done. Remedying a problem caused by non adherence led to a very quick buy in and subsequent compliance.
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Dec 21, 2016 9:21 PM
Replying to Drew Craig
...
Sorry, my comment was a bit rough around the edges, but was not intended as such. It was not at Team Building in general. Team Building is very important. Since I'm process oriented, I find it hard to understand why so difficult. I did not mean to sound aggressive. I do feel team building should spent more for getting the team to work strongly together.

I also updated my original comment.
Thanks Andrew ... I do not disagree with this at all but team building can take different forms and shapes of which one of them is mentoring the team on how to work together.
avatar
Anonymous
Hi many of the comments here are good but I would like to go back one step and remembering the monkeys in a cage.

I would have all the key stakeholders come for a friendly - offsite discussions to review the current rules and guidelines to assess the value of each. Do all of these documents add value - how and to who? Or they to CYA?

Once an open and honest assessment is done - you might find some you can eliminate, others to simplify, and maybe you find the need for another document or two.

After all of that is said and done, a bit of policing is needed. If these documents are critical and have significant value - mandate them and link them to the individual performance.

Everywhere there are laws - but if no police and legal system, many would not follow. What we are proposing is not strict by the book laws - there should be flexibility and a degree of tolerance.
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