Project Management

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Should a project manager or scrum master be responsible for managing stakeholder expectation?

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Sunil Prabhu Vice President| Fortune 50 company Hoffman Estates, Il, United States
A scrum master facilitates projects, removes obstacles from team members. How does this differ from project manager responsibilities?
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Saket Bansal Gurgaon, Haryana, India
When we compare Scrum Roles with Project Manager Role as understood by PMI we have some differences. For adaptive projects scrum recommend team taking care of their own management , so team is expected to do task breakdown and do monitoring of tasks, in general project management context , PM is expected to do it. The Product Owner Role of Scrum does the management of stakeholder expectations. Coaching , training and Mentoring team is done by Scrum Master. So the PM role is divided in three roles. Here is one video of scrum roles which you may explore

https://www.youtube.com/watch?v=vXiz4kkTmk4
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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
The first thing to do is stay clear about what SCRUM Master role means inside the organization. And obviously project manager role too. It could be sound trivial but believe me that you could surprise. After that, I have to say that the business analyst role is on charge of managing stakeholder expectation. But here comes other item to be taking into account: business analyst is a role. So, the SCRUM Master, could be considered business analyst role?. If you take the common accepted definitions is not. Product Owner matches better to business analyst.
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1 reply by Anupam
Jan 18, 2017 10:17 PM
Anupam
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Thanks Sergio. Never thought that way, SCRUM Master as BA.
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Cliff Gardner Louisville, Ky, United States
It is the responsibility of both. For example, the Scrum Master should ensure the team sprints aren't interrupted but the project manager is likely the person managing expectations for executive-level stakeholders.

That said, I believe the project manager is accountable. The buck stops with the PM.
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Anupam India
Jan 18, 2017 9:25 AM
Replying to Sergio Luis Conte
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The first thing to do is stay clear about what SCRUM Master role means inside the organization. And obviously project manager role too. It could be sound trivial but believe me that you could surprise. After that, I have to say that the business analyst role is on charge of managing stakeholder expectation. But here comes other item to be taking into account: business analyst is a role. So, the SCRUM Master, could be considered business analyst role?. If you take the common accepted definitions is not. Product Owner matches better to business analyst.
Thanks Sergio. Never thought that way, SCRUM Master as BA.
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1 reply by Sergio Luis Conte
Jan 19, 2017 5:13 AM
Sergio Luis Conte
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Product Owner role is more closelly to business analyst role. Because product owner, scrum master, busines analyst, project manager are roles is not problem that those roles will perform by the same person. While if you ask me is not recommendable.
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Naomi Caietti Senior Project Manager | ePMO | Higher Education | Healthcare & IT| Linkedin.com/In/NaomiCaietti
Here's a good tip:
In Scrum everything is different. Officially, scrum only recognizes three roles: the development team, scrum master and product owner. The product owner is responsible for understanding what stakeholders require and for channeling their voices.

Lots of info online and here...
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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
Jan 18, 2017 10:17 PM
Replying to Anupam
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Thanks Sergio. Never thought that way, SCRUM Master as BA.
Product Owner role is more closelly to business analyst role. Because product owner, scrum master, busines analyst, project manager are roles is not problem that those roles will perform by the same person. While if you ask me is not recommendable.
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Sally Wycislak Bommen Project Manager| Schlumberger Houston, Tx, United States
It depends how the project manager has organized the project, and your stakeholder management plan. In my project, I act as both the PM and the SM, and I liaise with the Product Owner about expectations during the sprint. It sounds like you need a RACI for your project.

From the Scrum perspective, the team should be committing to what is delivered in the sprint, and the Product Owner has the responsibility of coordinating with the other stakeholders.

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