Benchmarking Training processes

pallav mishra Indore, Mp, India

Hi,

I am working in the Training Dept of a top notch IT services company in India. While there are a lot of benchmarks available for tracking quality, process maturity, etc, for core development, there are fewer for the support functions. Could anyone suggest me what standards are used for improving training processes? Guidelines, Industry trends or metrics would do.

Posted: Jan 5, 2004 11:49 PM