Should I buy the Support and Maintenance contract?

Jeff Watts Austin, Tx, United States

I would like to justify the purchase (or decision not to purchase) the Support and Maintenance contract that my supplier wants to sell with his software package.

The software package costs $X and it is a one time fee covering the licensing for use of the software. The support contract costs ($X * 20%) and it is a yearly fee which gets us support during business hours and free access to upgrades to the software we purchase.

("Patches" or "bug fixes" are included at no charge, whether we buy the support contract or not.)

Can anyone help me ask the right questions within my organization to determine our level of risk if we do *not* buy the support contract?

Thanks in advance for your help.

Posted: Jan 12, 2004 4:09 PM

Please login or join to reply

Should I buy the Support and Maintenance contract?

Sponsors

Vendor Events

Guessing is not a strategy: How to build decision velocity with AI and real-time data

Newsletters