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Do you believe that it is our job as PMs to engage teams?

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Ruth Pearce Attorney, Author, and Coach | Guardian Ad Litem in North Carolina| A Lever Long Enough (ALLE LLC) Durham, Nc, United States
Employee engagement (measured by Gallup) continues to be very low. It continues to hover at around 30%

Do you believe that it is our job as PMs to engage teams? Or does that sit somewhere else in the organization?

Gallup also estimates that 70% of people who leave a job do so because of their "manager".
Does that include us? Do we need to do more to help people stay?
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AKSHAY JAIN Planning Group Leader| YOKOGAWA, Bahrain Gwalior, Mp, India
Yes 100%, it is PMs job to engage project team. Job of PM is to provide leadership to whole project team. He needs to provide assignment to team members to demonstrate their best ability and skills, find interest in job and further develop new skills. He is person to set right process for reward and recognition. This will not only help in fulfilling objective of project in hand but he is contributing to develop further organizational assets.
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1 reply by Ruth Pearce
Feb 05, 2017 9:54 AM
Ruth Pearce
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Thank you Akshay
Do you think that PMs in general have well developed skills in creating that engagement?
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Ruth Pearce Attorney, Author, and Coach | Guardian Ad Litem in North Carolina| A Lever Long Enough (ALLE LLC) Durham, Nc, United States
Feb 05, 2017 9:49 AM
Replying to AKSHAY JAIN
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Yes 100%, it is PMs job to engage project team. Job of PM is to provide leadership to whole project team. He needs to provide assignment to team members to demonstrate their best ability and skills, find interest in job and further develop new skills. He is person to set right process for reward and recognition. This will not only help in fulfilling objective of project in hand but he is contributing to develop further organizational assets.
Thank you Akshay
Do you think that PMs in general have well developed skills in creating that engagement?
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Drew Craig Sr. Agile & Product Coach| Vanguard Philadelphia, Pa, United States
I pretty much concur with Akshay. Engagement, facilitation, partnerships - all extremely aspects of a PM's career. I would say that, in general, PM's have strong skills in relations (engagement, facilitation, partnerships).
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1 reply by Ruth Pearce
Feb 05, 2017 12:14 PM
Ruth Pearce
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Thank you Andrew.
Do you have some examples of things that you or project managers that you know do to build a sense of team membership and engagement?
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Saket Bansal Gurgaon, Haryana, India
Yes , its not only team but also stakeholders. PMBOK has processes for managing and controlling stakeholder engagements.

Its an essential skill on PM has to acquire to run the project , since project is done by people and nothing gets done well till people doing are engaged
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1 reply by Ruth Pearce
Feb 05, 2017 12:15 PM
Ruth Pearce
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Thank you Saket
Do you feel that the content of the PMBOK helps with building engagement or is it more focused on managing their input?
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Ruth Pearce Attorney, Author, and Coach | Guardian Ad Litem in North Carolina| A Lever Long Enough (ALLE LLC) Durham, Nc, United States
Feb 05, 2017 10:11 AM
Replying to Drew Craig
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I pretty much concur with Akshay. Engagement, facilitation, partnerships - all extremely aspects of a PM's career. I would say that, in general, PM's have strong skills in relations (engagement, facilitation, partnerships).
Thank you Andrew.
Do you have some examples of things that you or project managers that you know do to build a sense of team membership and engagement?
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2 replies by Drew Craig and Sachin Pate
Feb 05, 2017 4:27 PM
Drew Craig
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Hi Ruth, our team ends up in the middle of various project initiatives, b/c we support several technologies groups throughout the organization use as a framework for their applications or business processes. That does not always mean we should be leading, supporting, or even working the effort.

That said, we have made it part of our internal process to understand the ask, and engage other groups, EA, VMO, Risk & Compliance, to ensure all due diligence is performed.

Those conversations are the engagement, facilitation, and partnerships I spoke of above. Maybe it is not exactly what you're were looking for when opening the discussion, but it was what had come to mind.

In my team, I'm both the BA and PM, responsible for this process. Actually, the process itself is a result of my work with leadership to improve how initiatives are vetted and either queued up in our pipeline, or deflected to the proper group.

At the end of the day, facilitating these conversations is part of my responsibilities and important to the organization as a whole to ensure new initiatives remain strategically aligned, and within the appropriate group(s).
Feb 10, 2017 2:36 PM
Sachin Pate
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I think Listen to the team. Appreciate their work. Say some motivational things. Develop sense of responsibility in them.
People leave company or manager when they feel they or their work is not valued.
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Ruth Pearce Attorney, Author, and Coach | Guardian Ad Litem in North Carolina| A Lever Long Enough (ALLE LLC) Durham, Nc, United States
Feb 05, 2017 11:04 AM
Replying to Saket Bansal
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Yes , its not only team but also stakeholders. PMBOK has processes for managing and controlling stakeholder engagements.

Its an essential skill on PM has to acquire to run the project , since project is done by people and nothing gets done well till people doing are engaged
Thank you Saket
Do you feel that the content of the PMBOK helps with building engagement or is it more focused on managing their input?
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
I second the opinion of my fellow colleagues. One of the main PM's responsibilities is engaging teams and in my humble opinion, the PMBOK content helps with both building engagement and manageing their input, it definitely does.
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1 reply by Ruth Pearce
Feb 05, 2017 3:17 PM
Ruth Pearce
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Hi Rami
Thank you for your response! I find PMBOK helpful in showing us WHAT to in respect of engagement and interpersonal interactions, but I don't really see much about HOW to do it. Do you agree? How did you learn to engage people?
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Simon Lange Program Manager| NSW Health North Strathfield, Nsw, Australia
Hi Ruth,

This is a great question. I've posted a few times on this forum and others the importance of project leaders, and the weakness that many organisational project management functions have - a heavy dependence on prescriptive methods. I agree with Akshay, the PM has a pivotal role in developing people and relationships, and team culture is a critical part of this role.

Project management is about people, and there are 3 things that a project manager must do to be successful:

1. Leadership - which means support, mentorship, guidance and direction. And its about respect, confidence and enthusiasm. Leadership is not telling someone what to do.
2. Culture - a great project leader creates a culture of achievement in the team. When I started building my most recent team, we had a workshop which I called "agreeing how we will behave". It was titled a little different to the standard corporate meeting title, and generated some interest. The purpose of the meeting was to create the rules of engagement and culture for the team. We all arrive in a project with preconcieved notions, and notions create unspoken assumptions and lead to poor outcomes. This workshop addresses and creates culture.
3. Methods - this is the way that the leadership, culture and 'work' gets done. In this, there are project management methods which suit the context (team, project, organisation).

When these three elements come together, the results are powerful. Oh, and the project objectives get delivered which of course is why we do what we do.
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1 reply by Ruth Pearce
Feb 05, 2017 3:19 PM
Ruth Pearce
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Thank you so much for your reply Simon.

What I wonder is how do project managers learn these skills to engage others? Your initial meeting sounds great, and I would love to know where you learned to create that level of leadership and cultural awareness?
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Ruth Pearce Attorney, Author, and Coach | Guardian Ad Litem in North Carolina| A Lever Long Enough (ALLE LLC) Durham, Nc, United States
Feb 05, 2017 1:42 PM
Replying to Rami Kaibni
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I second the opinion of my fellow colleagues. One of the main PM's responsibilities is engaging teams and in my humble opinion, the PMBOK content helps with both building engagement and manageing their input, it definitely does.
Hi Rami
Thank you for your response! I find PMBOK helpful in showing us WHAT to in respect of engagement and interpersonal interactions, but I don't really see much about HOW to do it. Do you agree? How did you learn to engage people?
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2 replies by Rami Kaibni and Ruth Pearce
Feb 05, 2017 3:41 PM
Rami Kaibni
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Hi Ruth,

You're Welcome.

PMBOK like every other book tells you what need to be done and give you the backbone. How to be done is up to you as a PM how to make use of the information and tailor them to suit the needs of your team so the part of WHAT is the PMBOK part but the HOW is to be determined by the PM's personal intelligence and skills.

I learned fo engage with teams by time - There is no book that can teach you how because how comes from experience.
Feb 05, 2017 4:21 PM
Ruth Pearce
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Thank you so much for your insights!
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Ruth Pearce Attorney, Author, and Coach | Guardian Ad Litem in North Carolina| A Lever Long Enough (ALLE LLC) Durham, Nc, United States
Feb 05, 2017 3:14 PM
Replying to Simon Lange
...
Hi Ruth,

This is a great question. I've posted a few times on this forum and others the importance of project leaders, and the weakness that many organisational project management functions have - a heavy dependence on prescriptive methods. I agree with Akshay, the PM has a pivotal role in developing people and relationships, and team culture is a critical part of this role.

Project management is about people, and there are 3 things that a project manager must do to be successful:

1. Leadership - which means support, mentorship, guidance and direction. And its about respect, confidence and enthusiasm. Leadership is not telling someone what to do.
2. Culture - a great project leader creates a culture of achievement in the team. When I started building my most recent team, we had a workshop which I called "agreeing how we will behave". It was titled a little different to the standard corporate meeting title, and generated some interest. The purpose of the meeting was to create the rules of engagement and culture for the team. We all arrive in a project with preconcieved notions, and notions create unspoken assumptions and lead to poor outcomes. This workshop addresses and creates culture.
3. Methods - this is the way that the leadership, culture and 'work' gets done. In this, there are project management methods which suit the context (team, project, organisation).

When these three elements come together, the results are powerful. Oh, and the project objectives get delivered which of course is why we do what we do.
Thank you so much for your reply Simon.

What I wonder is how do project managers learn these skills to engage others? Your initial meeting sounds great, and I would love to know where you learned to create that level of leadership and cultural awareness?
...
1 reply by Simon Lange
Feb 08, 2017 4:58 AM
Simon Lange
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Hi Ruth,

I had the privilege of working in many teams, under many great and terrible leaders, and had a strong appetite to be a great leader. I've actively sought out mentors and coaches to improve my skills. Recently, I've been mentored by a great project leader (Colin D Ellis) and this has helped immensely.

Thanks,

Simon
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