Ruth PearceAttorney, Author, and Coach | Guardian Ad Litem in North Carolina| A Lever Long Enough (ALLE LLC)Durham, Nc, United States
Employee engagement (measured by Gallup) continues to be very low. It continues to hover at around 30%
Do you believe that it is our job as PMs to engage teams? Or does that sit somewhere else in the organization?
Gallup also estimates that 70% of people who leave a job do so because of their "manager".
Does that include us? Do we need to do more to help people stay? Saving Changes...
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Feb 05, 2017 3:17 PM
Replying to Ruth Pearce
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Hi Rami
Thank you for your response! I find PMBOK helpful in showing us WHAT to in respect of engagement and interpersonal interactions, but I don't really see much about HOW to do it. Do you agree? How did you learn to engage people?
Hi Ruth,
You're Welcome.
PMBOK like every other book tells you what need to be done and give you the backbone. How to be done is up to you as a PM how to make use of the information and tailor them to suit the needs of your team so the part of WHAT is the PMBOK part but the HOW is to be determined by the PM's personal intelligence and skills.
I learned fo engage with teams by time - There is no book that can teach you how because how comes from experience. Saving Changes...
Ruth PearceAttorney, Author, and Coach | Guardian Ad Litem in North Carolina| A Lever Long Enough (ALLE LLC)Durham, Nc, United States
Feb 05, 2017 3:17 PM
Replying to Ruth Pearce
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Hi Rami
Thank you for your response! I find PMBOK helpful in showing us WHAT to in respect of engagement and interpersonal interactions, but I don't really see much about HOW to do it. Do you agree? How did you learn to engage people?
Thank you so much for your insights!
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1 reply by Rami Kaibni
Feb 05, 2017 4:30 PM
Rami Kaibni
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You are very welcome Ruth & Welcome Onboard this community.
Saving Changes...
Drew CraigSr. Agile & Product Coach| VanguardPhiladelphia, Pa, United States
Feb 05, 2017 12:14 PM
Replying to Ruth Pearce
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Thank you Andrew.
Do you have some examples of things that you or project managers that you know do to build a sense of team membership and engagement?
Hi Ruth, our team ends up in the middle of various project initiatives, b/c we support several technologies groups throughout the organization use as a framework for their applications or business processes. That does not always mean we should be leading, supporting, or even working the effort.
That said, we have made it part of our internal process to understand the ask, and engage other groups, EA, VMO, Risk & Compliance, to ensure all due diligence is performed.
Those conversations are the engagement, facilitation, and partnerships I spoke of above. Maybe it is not exactly what you're were looking for when opening the discussion, but it was what had come to mind.
In my team, I'm both the BA and PM, responsible for this process. Actually, the process itself is a result of my work with leadership to improve how initiatives are vetted and either queued up in our pipeline, or deflected to the proper group.
At the end of the day, facilitating these conversations is part of my responsibilities and important to the organization as a whole to ensure new initiatives remain strategically aligned, and within the appropriate group(s).
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1 reply by Ruth Pearce
Feb 05, 2017 5:07 PM
Ruth Pearce
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Hi Andrew
This is exactly the kind of thing I was looking for when I opened up the discussion. Thank you for elaborating.
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Feb 05, 2017 4:21 PM
Replying to Ruth Pearce
...
Thank you so much for your insights!
You are very welcome Ruth & Welcome Onboard this community. Saving Changes...
Ruth PearceAttorney, Author, and Coach | Guardian Ad Litem in North Carolina| A Lever Long Enough (ALLE LLC)Durham, Nc, United States
Feb 05, 2017 4:27 PM
Replying to Drew Craig
...
Hi Ruth, our team ends up in the middle of various project initiatives, b/c we support several technologies groups throughout the organization use as a framework for their applications or business processes. That does not always mean we should be leading, supporting, or even working the effort.
That said, we have made it part of our internal process to understand the ask, and engage other groups, EA, VMO, Risk & Compliance, to ensure all due diligence is performed.
Those conversations are the engagement, facilitation, and partnerships I spoke of above. Maybe it is not exactly what you're were looking for when opening the discussion, but it was what had come to mind.
In my team, I'm both the BA and PM, responsible for this process. Actually, the process itself is a result of my work with leadership to improve how initiatives are vetted and either queued up in our pipeline, or deflected to the proper group.
At the end of the day, facilitating these conversations is part of my responsibilities and important to the organization as a whole to ensure new initiatives remain strategically aligned, and within the appropriate group(s).
Hi Andrew
This is exactly the kind of thing I was looking for when I opened up the discussion. Thank you for elaborating. Saving Changes...
All comments above are great. But I have a doubt that people leave their organization might not be directly connected with manager's capability to well engage them into the project activities.
There are lots of reasons why people leave their jobs and why engagement of employee is low.
One of critical reason is the organizational culture and structure. In my humble opinion, if the organization culture and structure is favorable to project manager and team members, project manager's role to well engage his or her team members is effective. It is also seen employees' perspective that if the organizational culture and structure is favorable to them, they won't leave their jobs easily even though their managers failed to well engage them into project activities. Their projects are temporary anyway and they are not bound by their project managers after their projects are completed.
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1 reply by Ruth Pearce
Feb 06, 2017 11:12 AM
Ruth Pearce
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Thank you Sungjoon. The research seems to suggest that a manager is key to whether employees stay or go. I have personally experienced working in an organization where the culture was not as good as it could be. Employees felt undervalued and disconnected from management. I was lucky enough to have an individual manager who was able to make his team feel connected to each other and had low turnover. It seemed that this manager was able to shield his team from what was going on outside the team.
Hi Ruth
The simple answer his yes it is the role of the PM to engage the team. It is how PMBOK present it. Already lots of excellent comments.
The PM need to engage not only the project team but also the corporate people that have impact on the projet.
The organisation culture and assets have a big impact on how easy or difficult it is gone be for the PM. It is specially true when the project get close to conclusion if the organisation has a reputation of laying off ressources at the end.
To go further the organisations that in recent years have not show much loyalty to their employe, leave the PM with a much difficult task.
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1 reply by Ruth Pearce
Feb 06, 2017 11:15 AM
Ruth Pearce
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Hi Vincent When PMBOK talks about engagement is it referring to building a commitment to the project and colleagues that helps them to share a vision and move together towards the end goal? Or is it talking about communication and consultation to make sure we manage expectations and include stakeholders in decisions?
One form of engagement feels like an upward spiral, creating positive energy and innovation. The other type of engagement feels more like a task to be completed. I would love to hear your thoughts.
Saving Changes...
Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
Not at all. We have to engage people we need to work in our project. From the point of view of project only. That is because inside the PMI you will find the process Project Stakeholder Management. The business analyst is in charge to engage other needed people, mainly before the project exists and after the project has delivered the product/service/retuls.
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1 reply by Ruth Pearce
Feb 06, 2017 11:17 AM
Ruth Pearce
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Hi Sergio
Thank you for the feedback. I worry that the PMBOK view of engagement is rather passive. It sounds like a series of conversations to keep stakeholders informed rather than an ongoing exchange that creates energy, commitment and enthusiasm for the program or project.
I would love to hear more of your thoughts.
Saving Changes...
Ruth PearceAttorney, Author, and Coach | Guardian Ad Litem in North Carolina| A Lever Long Enough (ALLE LLC)Durham, Nc, United States
Feb 05, 2017 8:10 PM
Replying to Sungjoon Park
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All comments above are great. But I have a doubt that people leave their organization might not be directly connected with manager's capability to well engage them into the project activities.
There are lots of reasons why people leave their jobs and why engagement of employee is low.
One of critical reason is the organizational culture and structure. In my humble opinion, if the organization culture and structure is favorable to project manager and team members, project manager's role to well engage his or her team members is effective. It is also seen employees' perspective that if the organizational culture and structure is favorable to them, they won't leave their jobs easily even though their managers failed to well engage them into project activities. Their projects are temporary anyway and they are not bound by their project managers after their projects are completed.
Thank you Sungjoon. The research seems to suggest that a manager is key to whether employees stay or go. I have personally experienced working in an organization where the culture was not as good as it could be. Employees felt undervalued and disconnected from management. I was lucky enough to have an individual manager who was able to make his team feel connected to each other and had low turnover. It seemed that this manager was able to shield his team from what was going on outside the team. Saving Changes...
Ruth PearceAttorney, Author, and Coach | Guardian Ad Litem in North Carolina| A Lever Long Enough (ALLE LLC)Durham, Nc, United States
Feb 05, 2017 8:58 PM
Replying to Vincent Guerard
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Hi Ruth
The simple answer his yes it is the role of the PM to engage the team. It is how PMBOK present it. Already lots of excellent comments.
The PM need to engage not only the project team but also the corporate people that have impact on the projet.
The organisation culture and assets have a big impact on how easy or difficult it is gone be for the PM. It is specially true when the project get close to conclusion if the organisation has a reputation of laying off ressources at the end.
To go further the organisations that in recent years have not show much loyalty to their employe, leave the PM with a much difficult task.
Hi Vincent When PMBOK talks about engagement is it referring to building a commitment to the project and colleagues that helps them to share a vision and move together towards the end goal? Or is it talking about communication and consultation to make sure we manage expectations and include stakeholders in decisions?
One form of engagement feels like an upward spiral, creating positive energy and innovation. The other type of engagement feels more like a task to be completed. I would love to hear your thoughts. Saving Changes...