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Do you believe that it is our job as PMs to engage teams?

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Ruth Pearce Attorney, Author, and Coach | Guardian Ad Litem in North Carolina| A Lever Long Enough (ALLE LLC) Durham, Nc, United States
Employee engagement (measured by Gallup) continues to be very low. It continues to hover at around 30%

Do you believe that it is our job as PMs to engage teams? Or does that sit somewhere else in the organization?

Gallup also estimates that 70% of people who leave a job do so because of their "manager".
Does that include us? Do we need to do more to help people stay?
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Ganesan Balaji PMP, RMP, PgMP Lead| --- Tx, United States
Yes it is PM's job to engage the team. Unless it happens, there will not be discussion, disagreements and conflicts. But, the feed for this engagement comes from the larger audience of stakeholders, progressive elaboration, project objectives and other such critical success factors will act as boundary conditions for the team engagement.

Does not PM act as facilitator to bring out the best from team? Communication and leadership are the main needs to make this happen
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1 reply by Ruth Pearce
Feb 10, 2017 4:14 PM
Ruth Pearce
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Thank you Ganesan,

PM as facilitator is a good image for me.
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Simon Lange Program Manager| NSW Health North Strathfield, Nsw, Australia
Feb 08, 2017 9:05 PM
Replying to Ruth Pearce
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So you have taken the initiative to learn these leadership skills and you have received mentoring.

That is very helpful feedback Simon.
Thank you
Yes, I am passionate about leadership and team building in within the context of project management.

Are you doing some research into the topic (more than this question?) or are you facing a challenge at your work?
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1 reply by Ruth Pearce
Feb 10, 2017 1:27 PM
Ruth Pearce
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Hi Simon
I too am passionate about leadership and team building.

I did some research at the end of last year about expectations of project managers, and I am just about to launch a second survey just for project managers to find out about their sense of readiness to engage team members.

I have been a PM for many years, and have always invested time and energy in creating as much of a sense of engagement in the team as I could given any organizational constraints. In my last two roles have been specifically tasked with building engagement (although that is not the language that was used). Based on all the research and studying I have done and the experience I have, I am writing a book about the engaging PM.

I love to get input and feedback from others to help me be as helpful to others as I can be!
Best wishes
Ruth
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Ruth Pearce Attorney, Author, and Coach | Guardian Ad Litem in North Carolina| A Lever Long Enough (ALLE LLC) Durham, Nc, United States
Feb 10, 2017 4:13 AM
Replying to Simon Lange
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Yes, I am passionate about leadership and team building in within the context of project management.

Are you doing some research into the topic (more than this question?) or are you facing a challenge at your work?
Hi Simon
I too am passionate about leadership and team building.

I did some research at the end of last year about expectations of project managers, and I am just about to launch a second survey just for project managers to find out about their sense of readiness to engage team members.

I have been a PM for many years, and have always invested time and energy in creating as much of a sense of engagement in the team as I could given any organizational constraints. In my last two roles have been specifically tasked with building engagement (although that is not the language that was used). Based on all the research and studying I have done and the experience I have, I am writing a book about the engaging PM.

I love to get input and feedback from others to help me be as helpful to others as I can be!
Best wishes
Ruth
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Philippe Schuler Senior Instructor/Lecturer in Project/Program/Account PMO Management| Independant Consultant Les Choux, France
Ruth, yes PM should be be in charge of the recruitment. It's up to the PM to validate if resources have the right skils and the right mindset for the project.
From my personal experience as PMO/Portfolio Manager I always recruit the PMO team. It is part of my Job Description and the right staffing on time is a Key Performance Indicator for the Account PMO role.
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1 reply by Ruth Pearce
Feb 10, 2017 4:16 PM
Ruth Pearce
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Hi Philippe
Thank you for the feedback, What do you look for when you are considering the "right mindset" ? What skills are you looking for - the technical skills to create the deliverables, or some interpersonal skills to help create a team?

Best wishes
Ruth
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Sachin Pate Ky, United States
Feb 05, 2017 12:14 PM
Replying to Ruth Pearce
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Thank you Andrew.
Do you have some examples of things that you or project managers that you know do to build a sense of team membership and engagement?
I think Listen to the team. Appreciate their work. Say some motivational things. Develop sense of responsibility in them.
People leave company or manager when they feel they or their work is not valued.
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1 reply by Ruth Pearce
Feb 10, 2017 4:17 PM
Ruth Pearce
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Thank you Sachin

Do you have particular things that you like to say to motivate the team? Do you have some examples of how to develop a sense of responsibility in team members?
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Satish Sharma Certified SAP S4Hana 1909 Financials Expert| Freelance New Delhi, India
A PM need to deliver project within the constrants of time, cost, scope & quality. To achieve, results within these constraints, its imperative that he efficiently engage the team and strive to keep improving collective performance. Attrition on any given project could be killing, snd the rate what is referred is astounding and surely lead failure.
I came across working on an onsite project where multi ethnicity team was employed, attrition was high before I joined and started building relationship with the team members, I found out that people were more attached and willing to deliver leaving their differences aside, when I empathise with them and collaborated with them in finding solutions of long pending issues. This is a real life experience with a learning that if you can engage, you can deliver.
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1 reply by Ruth Pearce
Feb 10, 2017 4:19 PM
Ruth Pearce
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Hi Satish
Thank you so much for your feedback. I have had similar experiences with teams. Differences can be put aside or even valued if there is a sense of mutual respect and appreciation. I believe a PM can go a long way in creating the sense of community and commitment whatever the ethos of the organization as a whole if he/she can use the skills you describe.

I like that line "if you can engage, you can deliver"
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Ruth Pearce Attorney, Author, and Coach | Guardian Ad Litem in North Carolina| A Lever Long Enough (ALLE LLC) Durham, Nc, United States
Feb 10, 2017 3:15 AM
Replying to Ganesan Balaji PMP, RMP, PgMP
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Yes it is PM's job to engage the team. Unless it happens, there will not be discussion, disagreements and conflicts. But, the feed for this engagement comes from the larger audience of stakeholders, progressive elaboration, project objectives and other such critical success factors will act as boundary conditions for the team engagement.

Does not PM act as facilitator to bring out the best from team? Communication and leadership are the main needs to make this happen
Thank you Ganesan,

PM as facilitator is a good image for me.
avatar
Ruth Pearce Attorney, Author, and Coach | Guardian Ad Litem in North Carolina| A Lever Long Enough (ALLE LLC) Durham, Nc, United States
Feb 10, 2017 1:42 PM
Replying to Philippe Schuler
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Ruth, yes PM should be be in charge of the recruitment. It's up to the PM to validate if resources have the right skils and the right mindset for the project.
From my personal experience as PMO/Portfolio Manager I always recruit the PMO team. It is part of my Job Description and the right staffing on time is a Key Performance Indicator for the Account PMO role.
Hi Philippe
Thank you for the feedback, What do you look for when you are considering the "right mindset" ? What skills are you looking for - the technical skills to create the deliverables, or some interpersonal skills to help create a team?

Best wishes
Ruth
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2 replies by Philippe Schuler
Feb 12, 2017 2:37 PM
Philippe Schuler
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Hi Ruth,
In my case (PMO/Portfolio Manager) I first consider interpersonal skills are mandatory to build an efficient PMO team. Then the PMO experts must behave as consultants for difficults target project members like Project Managers or Business Managers).
For me I give a priority to the both criteria above to ensure we can deliver the expected services.
Without underestimating the necessary technical skills I do prefer to to consider people that are "open minded" and eager to learn new topics because whatever the team is, the members are trained to the PMO services delivery.

Best regards,
Philippe
Feb 15, 2017 12:39 PM
Philippe Schuler
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Hi Ruth,
Experience is mandatory to assess these skills thru interviews.
First of all, the CV gives information about the candidate's mindset by analysing how he/she defines the previous roles. Then during the interviews I ask the candidate how he/she would manage some concrete cases that requires these interspersonal skills and open mindset. These cases come from my own experience with different types of customers (cooperative, difficult, ...) in small, medium or large organizations.
I also ask the candidate how he/she perceives the job. Here you can identify those who look to progress in a new job as part of a team and those who just want to be the boss in place of the boss!
Finally when the candidate indicates hobbies or private activities in the CV, it is relevant to ask questions about how he/she behaves when practicing these activities.

As a conclusion I would say I do prefer interview people on situations that demonstrates a behaviour when facing some specific situations rather than asking questions on pure experinece. With some experience you can detect a lot of information on people mindset when you meet them for hiring.

Regards,
Philippe
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Ruth Pearce Attorney, Author, and Coach | Guardian Ad Litem in North Carolina| A Lever Long Enough (ALLE LLC) Durham, Nc, United States
Feb 10, 2017 2:36 PM
Replying to Sachin Pate
...
I think Listen to the team. Appreciate their work. Say some motivational things. Develop sense of responsibility in them.
People leave company or manager when they feel they or their work is not valued.
Thank you Sachin

Do you have particular things that you like to say to motivate the team? Do you have some examples of how to develop a sense of responsibility in team members?
avatar
Ruth Pearce Attorney, Author, and Coach | Guardian Ad Litem in North Carolina| A Lever Long Enough (ALLE LLC) Durham, Nc, United States
Feb 10, 2017 3:08 PM
Replying to Satish Sharma
...
A PM need to deliver project within the constrants of time, cost, scope & quality. To achieve, results within these constraints, its imperative that he efficiently engage the team and strive to keep improving collective performance. Attrition on any given project could be killing, snd the rate what is referred is astounding and surely lead failure.
I came across working on an onsite project where multi ethnicity team was employed, attrition was high before I joined and started building relationship with the team members, I found out that people were more attached and willing to deliver leaving their differences aside, when I empathise with them and collaborated with them in finding solutions of long pending issues. This is a real life experience with a learning that if you can engage, you can deliver.
Hi Satish
Thank you so much for your feedback. I have had similar experiences with teams. Differences can be put aside or even valued if there is a sense of mutual respect and appreciation. I believe a PM can go a long way in creating the sense of community and commitment whatever the ethos of the organization as a whole if he/she can use the skills you describe.

I like that line "if you can engage, you can deliver"
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