Beyond that I think you will have to conduct your own cost-benefit analysis address your unique requirements.
Saving Changes...
Mark Price PerryBusiness Driven PMO Evangelist| BOT InternationalOrlando, Fl, United States
Dear Anonymous, Mr. Sharma's reply is spot on. If you would like to directly talk to an expert in VoIP and cost-benefit analysis of VoIP, I would recommend that you look up PortNexus and give them a call. I have heard Steve Jones, their President speak, and would recommend him. Best regards. -- Mark Perry, VP of Customer Care, BOT International Saving Changes...
Nadia MullerProject Manager| PaySpaceRandburg, South Africa
Dear Anonymous,
I also agree with Mr. Sharma, the only solid way to determine the cost/benefit analysis is to do it yourself as every organisation has their different requirements. Avaya offers solid (and expensive) products but it all depends on your needs.
I would also suggest narrowing it down to your industry type when looking for a vendor as many of them have out of the box solutions that are industry specific Saving Changes...
Bernard GorePortfolio, Programme & Project Professional| NZ PoliceWellington, New Zealand
While I agree with those who have said it depends on your organisation, I will offer my recent experience, which was implementation of Avaya in an organisation with approx 2,500 phone, very active use - frequent nation-wide calling, fair amount of international calling.
Because many calls were to our own branches, and when not could still be routed via a branch local to destination, the call savings were high. Total spend on the project was around $2M, and in the year of implementation (so only a partial year's savings) we saw call costs drop by $700k, with an expectation that a full year would see over $1M savings. So on a straight financial case, ignoring the other benefits, still a very good case. Saving Changes...
Stéphane ParentSelf Employed / Semi-retired| Leader MakerPrince Edward Island, Canada
My only project management experience with VOIP is with Avaya for call centers and Cisco for an Office Communicator implementation. In both cases, we had difficulty obtaining and retaining telephony experts. They were limited for a very short time, at very high rates.
If I had to redo those projects, I would use critical chain methodology to maximise these prized resources. Saving Changes...
