I don't look at it as following up on them. One of the first things that I do is help them break down the tasks in smaller pieces. This way, there is not a lot of time between tasks. I work in an agile methodology so we make sure we meet on a weekly basis. My hard core team (programmers) and I meet 3 times a week. I remind them of our sprint or phase that is ending and the due dates for the tasks. I use my scrum knowledge to ask the three questions:
What did you do yesterday?
What will you do today?
Are there any issues stopping your progress?
The third question is the real reason I am meeting with them. They know this. I fight for them and I get them what they need to have to get the tasks done on time. They like that they don't need to go to additional meetings to get what they need.
I often will tell them that I'm doing something for me...that I need to have extra meetings to keep me on track. That I need to have extra meetings to learn from them the details of the project. It may not be the only reasons, but it puts it on having the meeting for me not for them.
Its worked so far.
Lisa I like this kind of approach close to Agile stand-up meeting, but also to coaching. Saving Changes...
George LewisProgram/Project Manager| DXC Technology CompanyHeredia, Costa Rica
Mar 19, 2017 7:38 AM
Replying to Lisa Komidar
...
I don't look at it as following up on them. One of the first things that I do is help them break down the tasks in smaller pieces. This way, there is not a lot of time between tasks. I work in an agile methodology so we make sure we meet on a weekly basis. My hard core team (programmers) and I meet 3 times a week. I remind them of our sprint or phase that is ending and the due dates for the tasks. I use my scrum knowledge to ask the three questions:
What did you do yesterday?
What will you do today?
Are there any issues stopping your progress?
The third question is the real reason I am meeting with them. They know this. I fight for them and I get them what they need to have to get the tasks done on time. They like that they don't need to go to additional meetings to get what they need.
I often will tell them that I'm doing something for me...that I need to have extra meetings to keep me on track. That I need to have extra meetings to learn from them the details of the project. It may not be the only reasons, but it puts it on having the meeting for me not for them.
Its worked so far.
Hum!, yes you're right, a little bit of coaching help fix any underlying performance issues... Saving Changes...
George,
I can relata to your question. I have seen something similar in pass experience.
The problem for ressource assign to your project can be numerous and can require different solutions.
Was the SME push from other project before?
Is it the SME last assignment before retirement?
and the list can go on.
In all case open dialog and the 3 questions approach suggested by Lisa should have impact or you will understand the non performance! Saving Changes...
An argument could be made that the daily stand-up meeting and heavy involvement of the Product Owner during Scrum sprints is a form of micromanagement.
With respect to PM's being 'forced' into playing SME roles because proper resources are either over allocated, not-available or incompetent, the only way I have seen this successfully work is if the scope and duration of project can be handled by a single individual. Otherwise, quality, governance and available pm labor take a hit.
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1 reply by George Lewis
Mar 20, 2017 1:59 PM
George Lewis
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Cris - so in the sense you're speaking, micromanagement is not that evil then...
Saving Changes...
George LewisProgram/Project Manager| DXC Technology CompanyHeredia, Costa Rica
Mar 20, 2017 1:48 PM
Replying to Cris Casey
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One person's micromanagement is another's method.
An argument could be made that the daily stand-up meeting and heavy involvement of the Product Owner during Scrum sprints is a form of micromanagement.
With respect to PM's being 'forced' into playing SME roles because proper resources are either over allocated, not-available or incompetent, the only way I have seen this successfully work is if the scope and duration of project can be handled by a single individual. Otherwise, quality, governance and available pm labor take a hit.
Cris - so in the sense you're speaking, micromanagement is not that evil then... Saving Changes...
Ed Tsyitee JrConsultant | Consultant Tucson, Az, United States
When I was in my Project Management Capstone and HR Management Capstone, we (the team) used what Lisa alluded to-
What did we accomplish yesterday?
Where are we today?
And what resources do we need to successfully complete this task?
So, when managing a team, you are really managing their work and work flow.
What did you accomplish yesterday (or last week) ?
Where are you today in relation to finishing the task?
What resources do you need to complete it successfully and how can I help you get those?
Remember these meetings are quick status reports that can help the manager direct resources to the right people, team people up to get work done more efficiently, and provide the manager a more accurate time to completion date.
When you micromanage, you are really throttling the processes to get work done, alienating the team, and increasing opt out attitudes.
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1 reply by Cris Casey
Mar 20, 2017 6:48 PM
Cris Casey
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Ed, I've led several software development teams in the past. Some were very high performing; others, not so much.
It should come as no surprise the low performing teams needed constant supervision and instruction for them to be successful. Left on their own they would have failed and the initiatives along with them.
Micromanagement has gotten a bad rap. The reality is not all stakeholder or performers are equally competent. The less competent, the more management is required. And the converse is true.
The "trick" as a competent PM is to be able to discern and accommodate varying levels of competence within the initiative. Saving Changes...
When I was in my Project Management Capstone and HR Management Capstone, we (the team) used what Lisa alluded to-
What did we accomplish yesterday?
Where are we today?
And what resources do we need to successfully complete this task?
So, when managing a team, you are really managing their work and work flow.
What did you accomplish yesterday (or last week) ?
Where are you today in relation to finishing the task?
What resources do you need to complete it successfully and how can I help you get those?
Remember these meetings are quick status reports that can help the manager direct resources to the right people, team people up to get work done more efficiently, and provide the manager a more accurate time to completion date.
When you micromanage, you are really throttling the processes to get work done, alienating the team, and increasing opt out attitudes.
Ed, I've led several software development teams in the past. Some were very high performing; others, not so much.
It should come as no surprise the low performing teams needed constant supervision and instruction for them to be successful. Left on their own they would have failed and the initiatives along with them.
...
2 replies by Ed Tsyitee Jr and George Lewis
Mar 21, 2017 12:04 AM
George Lewis
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Very accurate statement Cris... I'm quoting to emphasize your comment... Very well said...
"It should come as no surprise the low performing teams needed constant supervision and instruction for them to be successful. Left on their own they would have failed and the initiatives along with them."
Mar 21, 2017 4:19 PM
Ed Tsyitee Jr
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Those people are the ones that probably would have benefited from having a mentor not a manager. I think team dynamics influence a project. If you have a team of nothing but underachievers, then so will your project. But, if you have a good mix of people, some will be motivated to perform at a higher level. This is, of course, in a perfect world.
From experience I have learned that when your team is composed of less experienced members that are not able to deliver the only thing that could work is to get a more experienced expert on the team to lead the others.
Constant supervision in terms of frequent status report or other management techniques that don't involve giving technical direction and technical instructions to the team members are completely useless.
Asking each day the team members what they did yesterday, what are they going to do today and if they have impediments will not give them the skills they don't have and will not help them to deliver.
Management techniques that don't involve technical direction will only work when the problems that prevent the team members from delivering are not caused by their lack of technical skills. A manager that is not also an experienced SME is powerless when his team lacks the required skills. There is nothing he can do to compensate for the lack of technical skills.
For instance if you have a team of software developers that are unable to deliver because of their limited experience a manager that is not also an experienced developer can't do much to help. An experienced developer on the other hand could do part of the work while also teaching the others so they can also develop the required skills.
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3 replies by Cris Casey, George Lewis, and Jess De Ocampo
Mar 20, 2017 11:18 PM
Jess De Ocampo
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Very well said. I agree with you.
Mar 20, 2017 11:55 PM
George Lewis
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I agree also, I have face the same as well... yet..., sometimes due to time and budget an additional resource is not permitted nor approved.
Mar 21, 2017 10:19 AM
Cris Casey
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Adrian - In principle I concur.
My only issue is with your statement "A manager that is not also an experienced SME is powerless when his team lacks the required skills."
They may be powerless when it comes to hands-on break-fix work (which they shouldn't be doing in the first place), but they are not powerless to verify and escalate the blocking issue.
Saving Changes...
Jess De OcampoLean Six Sigma Professional/Project Manager/Consultant/| .Manila, Ncr, Philippines
Mar 20, 2017 10:34 PM
Replying to Adrian Carlogea
...
From experience I have learned that when your team is composed of less experienced members that are not able to deliver the only thing that could work is to get a more experienced expert on the team to lead the others.
Constant supervision in terms of frequent status report or other management techniques that don't involve giving technical direction and technical instructions to the team members are completely useless.
Asking each day the team members what they did yesterday, what are they going to do today and if they have impediments will not give them the skills they don't have and will not help them to deliver.
Management techniques that don't involve technical direction will only work when the problems that prevent the team members from delivering are not caused by their lack of technical skills. A manager that is not also an experienced SME is powerless when his team lacks the required skills. There is nothing he can do to compensate for the lack of technical skills.
For instance if you have a team of software developers that are unable to deliver because of their limited experience a manager that is not also an experienced developer can't do much to help. An experienced developer on the other hand could do part of the work while also teaching the others so they can also develop the required skills.
Very well said. I agree with you. Saving Changes...