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Managing project quality in organizations without an independent QA department

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Nasrullah Mohammed Portfolio Manager| Advanced Electronics Company Riyadh, Riyadh, Saudi Arabia
How can Project Managers effectively manage the quality of their projects without having an independent QA department in their organization?
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Deepesh Rammoorthy ICT Project Manager ( PMP®AgilePM®Certified ScrumMaster® (CSM®))| Australian Red Cross Blood Service Tarneit, Vic, Australia
Adding to what others have alluded in this post already , PMBOK says quality must be built in to the planning .

Undertaking excessive testing will cost more .

Undertake more rigorous preventative measures so you do not need to test more than required.

Cost of Quality is the relevant topic in Quality Management Knowledge area.

Deeming was the pioneer when it came to innovative ideas to incorporate Quality in Projects
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1 reply by Nasrullah Mohammed
Mar 24, 2017 3:48 PM
Nasrullah Mohammed
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Thanks deepesh. One of my favorite quotes by Deming - "Quality comes not from inspection, but from improvement of the production process".
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Jess De Ocampo Lean Six Sigma Professional/Project Manager/Consultant/| . Manila, Ncr, Philippines
Mar 23, 2017 10:11 AM
Replying to Edward Daniels
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Hi Nasrullah,
I know a lot of people misuse QA/QC and use them interchangeably. They are not the same. If you are worried about Quality Assurance, then you need to engage senior management about creating a specialized unit to measure results. For quality control, like others have hinted at, it should be part of your project plan. Your quality management plan should truly state what quality control measures will be undertaken for your project. If Six sigma (99.99966%) is what is desired, then let your quality management plan have a way of measuring that and work your project activities towards achieving those goals.
I agree with Daniel. The difference is QA is process oriented--ensures that the approaches, techniques, methods and processes are designed for the project are implemented correctly while QC is product oriented. Testing for quality isn't assuring quality, it's controlling it.
Quality Assurance makes sure you are doing the right things, the right way. After completing QA, QC (Quality Control) comes next.

QA and QC both are part of Quality Management however QA is focusing on preventing defect while QC is focusing on identifying the defect.
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Nasrullah Mohammed Portfolio Manager| Advanced Electronics Company Riyadh, Riyadh, Saudi Arabia
Mar 23, 2017 8:31 PM
Replying to Naomi Caietti
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Nasrullah:
You should build in quality into your projects when you don't have the support of a QA role. Is there no budget to fill this role; what is the risk?
Totally agree with you Naomi. One of our PM's on the sellers end has a concern that his organizations management doesn't consider the problems they would possibly have if the quality budget was either kept minimum or even eliminated.
A very common mistake is ignoring the customer incurred quality costs in addition to other indirect costs.
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Nasrullah Mohammed Portfolio Manager| Advanced Electronics Company Riyadh, Riyadh, Saudi Arabia
Mar 23, 2017 11:09 PM
Replying to Deepesh Rammoorthy
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Adding to what others have alluded in this post already , PMBOK says quality must be built in to the planning .

Undertaking excessive testing will cost more .

Undertake more rigorous preventative measures so you do not need to test more than required.

Cost of Quality is the relevant topic in Quality Management Knowledge area.

Deeming was the pioneer when it came to innovative ideas to incorporate Quality in Projects
Thanks deepesh. One of my favorite quotes by Deming - "Quality comes not from inspection, but from improvement of the production process".
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Nasrullah Mohammed Portfolio Manager| Advanced Electronics Company Riyadh, Riyadh, Saudi Arabia
Thank you all for your valuable feedback and suggestions.
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