Lonnie PacelliAuthor & President| ProjectManagementAdvisor.comBellevue, Wa, United States
Unfortunately you may not be in a situation where you can refuse to work with the customer. I would go out for a coffee 1:1 and try to understand what the issues might be. It could be that the customer is frustrated because he or she isn't being heard. Ask the customer how you could make things less frustrating for him or her and try to accommodate. Saving Changes...
Kevin ColemanSubject Matter Expert, Author, Speaker and Strategic Advisor| - InsightsPa, United States
Have corporate security present and record the meetings! Saving Changes...
Agree with Kevin get more people from your team in the meeting, might get the customer to have other people that would force a better relation.
Recording is excellent, check legal with that. Might simply involve a written consentement for customer. Saving Changes...
Mansoor MustafaSenior PM| Government DepartmentRawalpindi Punjab, Pakistan
Managing customers are not always, In my suggestion first analyze the situation, why he/she is aggressive and violent, its because of your service or any other things, confronting (asking him reason) or you polite handling may resolve the issue and it is good for you to improve services and if it is some cultural problems, Avoidance is last resort and may not resolve the situation every time Saving Changes...
Anish AbrahamPrivacy Program Manager| University of WashingtonAuburn, Wa, United States
Some customers are not easy to manage. So I would try to stay calm and focused on the desire to resolve the customer’s problem. And I know this is not easy. Saving Changes...
