Apr 23, 2017 12:44 AM
Replying to Edward Daniels
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Conflict management is an art versus being a science. How you apply documented conflict resolution strategies will not always be the same. Don't forget when dealing with people, there is only so much that you can control as a PM or person.
As a person, i find that being respectful earns you cool points and you get to learn a thing or two from people (older or younger). As a PM, i have laernt that it is ok for people to disagree with me, as long as they propose a better solution. I always remind people that as PMs, sometimes we are privvy to information that others may not have, which greatly influence our way of thinking or planning.
So over the years i learnt to hear people out, and if i disagree with them, i explain to them the information or directive that they are not privvy to. We both learn something and everyone feels included.
My advice, be respectful to everyone, remain professional at all times and don't do anything that you will not get paid for. My famous line "if it is unbillable, i don't do it". For example, i don't get angry or yell at people because i don't get paid for it :)
Hoping to not having conflicts is a pipe dream, but having ways to manage conflict, "conflict resolution" strategies is a better way to becoming better at what you do.
