Stakeholder Management - How do you handle clients, who communicate requirements randomly over the call

Applications Delivery Scope Management

SHARATH BHAT Bangalore, Karnataka, India

I work in E-commerce Start-up, where clients are not familiar to define their requirements in documents / neither as any written form of communication such as e-mail. They pick up the phone anytime of the day & communicate their requirements / ask clarification to project manager and instaneously expect answer at that moment. This tradition in many instance led to wrong intrepetition sometimes by the team / manager and no written form of communication has led to gap in understanding.

Could you please guide me in dealing with such situation

Posted: May 30, 2017 11:49 AM

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Stakeholder Management - How do you handle clients, who communicate requirements randomly over the call

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