We involve the users in new project requests, but they complain that we ask for too much information that they do not have or know. We don't want to become too bureacratic, but we need more complete information and not half filled out forms. Should we be looking at a low cost PPM system? Saving Changes...
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Mark Price PerryBusiness Driven PMO Evangelist| BOT InternationalOrlando, Fl, United States
Dear Anonymous, while a PPM system might solve the problem, you might first confirm what exactly the problem is. Why are the users complaining and what kinds of information are they being asked to provide that they can't or won't provide? Perhaps the project request form is too detailed and asks for information that doesn't exist of that the user can't produce? Or maybe the users just need a little guidance, ease of use, and help. And, as part of your project management process, do you have a post-closing continuous improvement step or "feedback mechanism" to document and submit recommendations based upon the project lessons learned? This can be very simple and not bureacratic at all. The idea is to identify and fix problem areas, rather than experiencing the same difficulty over and over. This approach also serves to confirm and justify opportunities for improvement be that a new PPM system or other things. Good luck. -- Mark Perry, VP of Customer Care, BOT International Saving Changes...
arlene trimbleAssistant IT Director| Local GovernmentAlamo, Ca, United States
I agree. You need to do a quick survey on why your stakeholders are thinking the the project requests are burdensome. Is your Project Request form a one-pager? Saving Changes...
Seems like a communications problem. You cannot make the communication cumbersome for any f the stakeholders. You also need complete and sufficient information. So first identify and analyse the stakeholder and then design your communication needs around them. Saving Changes...
