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Should the quality of questions be moderated here?

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Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
I see a lot of questions posted here that either don't make sense, or don't really appear to be serious. I understand some questions are from participants who's English may not be perfect, but I am not talking about those. I am talking about questions that are either obvious in their answer or nonsensical in their description. Some questions are even very similar and posted on the same day by the same members. Perhaps to achieve a badge for many questions? What are your thoughts on question moderation?
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Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
Jul 05, 2017 8:29 PM
Replying to Vincent Guerard
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I think that some question are not what I expect here.
Moderation would add delay and some people to do it. Level of traffic in discussion is different then article or blog.
Some question are from new, that seem to post question to study on-line.
You can "report" for question that are out of place here
I guess if a question warrants reporting, it warrants moderation. It's difficult to argue the case without quoting specific examples.
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1 reply by Vincent Guerard
Jul 09, 2017 2:45 PM
Vincent Guerard
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"Report" button can be a form of moderation!
Maybe we should make sure people have read and accepted the "User guidelines" with an Accept button
https://www.projectmanagement.com/pages/294400/User-Guidelines
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Mayte Mata Sivera PMO Leader | Speaker | Author Ut, United States
Jul 05, 2017 7:36 PM
Replying to Sante Delle-Vergini, PhD
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That is the point of moderation. To ensure the quality of the questions is at least sensible, if not high quality. There is already moderation on the site. For example, if people started swearing profusely, there would be extreme moderation. I would prefer swear words in a sensible question, than questions that don't make sense, or members who post many questions in a short space of time, some very similar in nature by the very same member. Some articles and blogs are moderated. Why not questions? It goes to the quality of a professional association and its members. I already suggested reformatting the question, but again, this should come from a moderator, not a private message, as a private message is not assured. A moderator is also neutral, and anonymous to other members, so "confrontation" or "conflict" is not seen. There was mention of "different nationalities"; this is not about the quality of English, so if that is the inference, it is misplaced. I am not even sure why that was brought up. Posting any question "regardless of the reason" I totally disagree with. There are more factors than ethics in question qualification, like appropriateness, clarity, and yes ethics. But ethics is moral principles and behaviors, so I am questioning the moral principles and behaviors of some members who post some questions. As previously mentioned, this site already has moderators, they call them "Community Engagement Specialists/Administrators" and they might remove an intelligent insightful question that contained a swear word (and understandably so) than an inappropriate question, that made no sense or, if one was pessimistically minded, seems to be simply placed to increase their question tally toward a badge. I know that is a leap, but in the absence of mind reading, it is one plausible explanation. In any case, this topic has sparked an interesting debate, and all points of views here are valid and welcome; I'm just not sure all questions are clear, appropriate or sincere, thus not necessarily valid or welcome.
@Sante, regarding your explanation, I have some questions.

First, what do you mean by 'Some articles and blogs are moderated'. Are you talking about this site? Because as far as I know, is not the same submitting and article than publishing a blog. There are tons of blogs, and I've never heard before that someone is moderating them. In order to post an article, white paper or presentation there is a process to follow.

Second, first times that I posted a question, I was somehow confused, and some great members sent me private inbox messages and explained how to do it properly and helped me to use the correct vocabulary and grammar...I have to recognize that my first times weren't easier as now. Nowadays, I'm glad for their private tips and notes, because I feel more confident when I ask/answer something to the community.

Finally, maybe is because English is not my first language (is the.3rd), when you said "I am questioning the moral principles and behaviors of some members who post some questions", I think that a bad behavior isn't the same as the quality of the questions. Also, won't be the same a question for a newbie than someone that have four certifications and twenty years of experience...then, I'm confused, are we talking about moral and ethics (then you should report this non-ethical behavior) or about the quality of the questions.

Thank you for your clarification.
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1 reply by Sante Delle-Vergini, PhD
Jul 05, 2017 11:45 PM
Sante Delle-Vergini, PhD
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Hi Mayta, yes that is what I mean, there are several definitions of moderation, but one that is applicable is "ensuring consistency and accuracy". We don't know of the articles or blogs that were rejected, as we don't see them, but this would be an extreme version of moderation. Your next two paragraphs refer to English, and that is not what I am talking about. A sincere question, that doesn't make sense due to English is not the reason for my original post. There are some questions that make sense, have perfect English, but are worthy of moderation. I would love to speak 3 languages by the way :-)

Again I can't explain fully without quoting exact questions here which I am reluctant to do, mainly due to the fact that I am certain most people already know what I am referring to regarding nonsensical questions, members posting many questions within a short space of time, and questions posted by the members that are almost identical. If, as my premise suggests, that one possible reason some people might be posting these types of questions is to gain question badges, this should raise ethical concerns. And the best person to investigate this is a moderator rather than reporting.

It's true that a report + investigation = better quality questions, but in my view a moderator + investigation = better quality questions. That takes us out of the policing role. The worst option is to do nothing, which is why these questions continue.

So this topic and its responses seem to be offering two options: report or moderate. I am simply arguing for the latter.
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Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
Jul 05, 2017 8:50 PM
Replying to Mayte Mata Sivera
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@Sante, regarding your explanation, I have some questions.

First, what do you mean by 'Some articles and blogs are moderated'. Are you talking about this site? Because as far as I know, is not the same submitting and article than publishing a blog. There are tons of blogs, and I've never heard before that someone is moderating them. In order to post an article, white paper or presentation there is a process to follow.

Second, first times that I posted a question, I was somehow confused, and some great members sent me private inbox messages and explained how to do it properly and helped me to use the correct vocabulary and grammar...I have to recognize that my first times weren't easier as now. Nowadays, I'm glad for their private tips and notes, because I feel more confident when I ask/answer something to the community.

Finally, maybe is because English is not my first language (is the.3rd), when you said "I am questioning the moral principles and behaviors of some members who post some questions", I think that a bad behavior isn't the same as the quality of the questions. Also, won't be the same a question for a newbie than someone that have four certifications and twenty years of experience...then, I'm confused, are we talking about moral and ethics (then you should report this non-ethical behavior) or about the quality of the questions.

Thank you for your clarification.
Hi Mayta, yes that is what I mean, there are several definitions of moderation, but one that is applicable is "ensuring consistency and accuracy". We don't know of the articles or blogs that were rejected, as we don't see them, but this would be an extreme version of moderation. Your next two paragraphs refer to English, and that is not what I am talking about. A sincere question, that doesn't make sense due to English is not the reason for my original post. There are some questions that make sense, have perfect English, but are worthy of moderation. I would love to speak 3 languages by the way :-)

Again I can't explain fully without quoting exact questions here which I am reluctant to do, mainly due to the fact that I am certain most people already know what I am referring to regarding nonsensical questions, members posting many questions within a short space of time, and questions posted by the members that are almost identical. If, as my premise suggests, that one possible reason some people might be posting these types of questions is to gain question badges, this should raise ethical concerns. And the best person to investigate this is a moderator rather than reporting.

It's true that a report + investigation = better quality questions, but in my view a moderator + investigation = better quality questions. That takes us out of the policing role. The worst option is to do nothing, which is why these questions continue.

So this topic and its responses seem to be offering two options: report or moderate. I am simply arguing for the latter.
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Cris Casey Managing Director| Exertus, Inc.
Sante - There are contexts that exist for both moderated (or curated) information and communication boards like this one. The difference being in what the audience is looking to do and what they are willing to do to do it.

If you are looking to participate in a discussion or are looking for a variety of opinions on a topic, and have the time and patience to post, wait, review, search and comment, an un-moderated, un-structured board would be your venue of choice. Likewise, if there is some other motivating factor, like gaming an algorithm to obtain badges, that is within the context of the site.

On the other hand, if you are looking for a quick answer or refresher to a well-known topic, this type of board is very inefficient. The information can be questionable, the posts unwieldy and inconsistent and extracting relevant information difficult and time consuming. Which is the primary reason I just released a new, free SaaS tool, focused initially on PM subject matter - FindItFast.com.

FindItFast is designed around a curated Issue/Solution repository. and while each issue has a general comment section, the solution content is delivered through prescriptive advice (step-by-step instructions) and related links for additional in-depth discovery. The UI is modeled for mobile-use with tags and categories to make filtering and selection simple and quick.

We are adding to the the repository daily and are looking for contributors, users and feedback. I encourage everyone who has similar issues to yours to take a look.
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1 reply by Sante Delle-Vergini, PhD
Jul 06, 2017 2:26 AM
Sante Delle-Vergini, PhD
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Thanks Cris, I will take a look at this.
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Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
Jul 06, 2017 1:57 AM
Replying to Cris Casey
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Sante - There are contexts that exist for both moderated (or curated) information and communication boards like this one. The difference being in what the audience is looking to do and what they are willing to do to do it.

If you are looking to participate in a discussion or are looking for a variety of opinions on a topic, and have the time and patience to post, wait, review, search and comment, an un-moderated, un-structured board would be your venue of choice. Likewise, if there is some other motivating factor, like gaming an algorithm to obtain badges, that is within the context of the site.

On the other hand, if you are looking for a quick answer or refresher to a well-known topic, this type of board is very inefficient. The information can be questionable, the posts unwieldy and inconsistent and extracting relevant information difficult and time consuming. Which is the primary reason I just released a new, free SaaS tool, focused initially on PM subject matter - FindItFast.com.

FindItFast is designed around a curated Issue/Solution repository. and while each issue has a general comment section, the solution content is delivered through prescriptive advice (step-by-step instructions) and related links for additional in-depth discovery. The UI is modeled for mobile-use with tags and categories to make filtering and selection simple and quick.

We are adding to the the repository daily and are looking for contributors, users and feedback. I encourage everyone who has similar issues to yours to take a look.
Thanks Cris, I will take a look at this.
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Deepesh Rammoorthy ICT Project Manager ( PMP®AgilePM®Certified ScrumMaster® (CSM®))| Australian Red Cross Blood Service Tarneit, Vic, Australia
I see some of the members asking obvious questions that would be in a CAPM or PMP exam. While the occasional questions are fine , Too many of them seems to suggest this is their only recourse for preparation.
While the PMBOK guide and Rita's Book are well known exam preparation books and sometimes some concepts may not be clear from those books, there are others like Headfirst and Andy Crowe explained in a simpler language that are more likely to clarify the understanding of concepts.

What helps me personally is the actual real world examples of using some of the concepts in PMBOK .

For example , I am more likely to get a helpful response If I was to ask questions like "How have you used Earned Value in a Project? Was it effective? What were the gaps ? What did it teach you?" instead of using a closed loop question like "What is Earned Value measurement" Which is more than likely to get a closed loop answer as well Which I might easily look up in a book or online.

I respect the wealth of knowledge that people have on this site but I also completely agree on one point with Cris Casey

"On the other hand, if you are looking for a quick answer or refresher to a well-known topic, this type of board is very inefficient."
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1 reply by Sante Delle-Vergini, PhD
Jul 06, 2017 10:40 PM
Sante Delle-Vergini, PhD
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Hi Deepesh, I agree the Andy Crowe book was helpful.
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Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
Jul 06, 2017 9:36 PM
Replying to Deepesh Rammoorthy
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I see some of the members asking obvious questions that would be in a CAPM or PMP exam. While the occasional questions are fine , Too many of them seems to suggest this is their only recourse for preparation.
While the PMBOK guide and Rita's Book are well known exam preparation books and sometimes some concepts may not be clear from those books, there are others like Headfirst and Andy Crowe explained in a simpler language that are more likely to clarify the understanding of concepts.

What helps me personally is the actual real world examples of using some of the concepts in PMBOK .

For example , I am more likely to get a helpful response If I was to ask questions like "How have you used Earned Value in a Project? Was it effective? What were the gaps ? What did it teach you?" instead of using a closed loop question like "What is Earned Value measurement" Which is more than likely to get a closed loop answer as well Which I might easily look up in a book or online.

I respect the wealth of knowledge that people have on this site but I also completely agree on one point with Cris Casey

"On the other hand, if you are looking for a quick answer or refresher to a well-known topic, this type of board is very inefficient."
Hi Deepesh, I agree the Andy Crowe book was helpful.
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Krishna Pakki Project Services Manager| Rio Tinto Gilbert, Az, United States
Jul 05, 2017 4:50 PM
Replying to Aaron Porter
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I'm for self-moderation. We don't have to answer any questions we don't want to, and if something is offensive or spam we can always click the 'Report' button. I'm in a moderated group - different site and different topic. It can help to keep unruly people under control, but can get in the way of good dialog, as well.
Agree with you Aaron... I have seen a member posting 5-10 questions in a day, which are obvious kind of. I ended up ignoring any questions from that member. And, thanks for mentioning about 'Report', I am fairly new here and never thought of this option.
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Eric Simms Senior Program Manager Baltimore, Maryland, United States
Jul 05, 2017 2:43 AM
Replying to Deepesh Rammoorthy
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I agree about the difference in Quality of questions . Some Questions encourage you to think and participate and use your experience and are quite pertinent to Project Management.
I really haven't looked at how a badge benefits people. If a badge is related to PDUs then I think it may be perceived that people are misusing this site to gain PDU's instead of giving back to the community.
If the administrators feel a strong urge to moderate , they can do so but they could potentially end up discouraging genuine contributors
Badges are just a marketing ploy, an incentive to keep members participating on the site by giving us something to pursue and achieve. It's a fun, harmless tactic used all over the Internet. However, I think some members believe the badges on this site actually represent their skill and marketability as PMs, so they pursue them with unwarranted vigor. In reality, no recruiter cares how many answers we posted in these discussion threads, how many PMXPOs we attended or how large our networks are.
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1 reply by Cris Casey
Jul 07, 2017 11:14 AM
Cris Casey
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Spot-on Eric.

This is a case of unintended consequences where the strategy to motivate interaction (posting-related badge rewards) drives non-productive behavior (posting for the sake of posting to accelerate the reward).

If PMI removed just the community-impacting badges that can be 'gamed' that would help to reduce the number of nuisance posts that fall into this category. Since the community already seems to ignore such posts in the first place - "What is EVM?" doesn't even raise a "Read a book!" response, it would seem to be a simple solution that would only have a positive effect.
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Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
Very true. I wouldn't mind badge chasers if the questions were good, but as I just noticed, one of the bad-question culprits just received a "firestarter" badge for posting 40 questions (and within 3 months of joining). It's either an insatiable thirst for knowledge, or a badge bandit. In their example, given my qualification of bad questions, my money is on the latter.
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