I would like to ask the following questions regarding process improvement.
1) If within a certain process a proposal for example was sent to a customer. The next activity on this process would happen when the customer signs the proposal and send it back. Would this activity and the following ones separated in a separate process or the process will remain active till the customer send the signed proposal?
2) How does the parallel activities represented in process maps?
3) What is the suitable book I can read to understand exactly how to develop and improve the processes in a software house? Saving Changes...
Michael WoodProject Manager / Business Analyst / Business Process Improvement Guru| Independent ContractorGig Harbor, Wa, United States
Hi Ben, I would love to review your book. I would be happy to send a copy of my two books on Process Improvement as a thank you for a copy of yours. If you will send me your address (mailing) I will ship them off to you. Saving Changes...
I am interested in your book. How do I get a copy? Thanks. Saving Changes...
Michael WoodProject Manager / Business Analyst / Business Process Improvement Guru| Independent ContractorGig Harbor, Wa, United States
Hello all, I still have a few books left to give away. All I need is your postal mailing address. Just email it to me at [email protected]. The book only comes in hardcover. Cheers Saving Changes...
Hi Michael, I was looking around on the web for ideas on improving the work process in an engineering department and came across this forum. I couldn't help but notice the demand of your book. I know it's been 2 months since you last offered it, do you have any left that can be mailed to me. If that offer had already expired, what are you charging for that book? Saving Changes...
Michael WoodProject Manager / Business Analyst / Business Process Improvement Guru| Independent ContractorGig Harbor, Wa, United States
Elaine, just email me your postal address ([email protected])and I will send you out a complimentary copy of the Helix Factor. And since the demand has sustained and I still have some left in my give-away stock anyone else from gantthead that wants a book can do the same. I will send them out while supplies last. There may not ba any free lunches but there is a free book.
Cheers Saving Changes...
Hi Michael,
I have just completed a project to implement ITIL processes, and now need to look at implementing a continuous improvement framework. Does your book cover this ?
I'll email you in hopeful anticipation that it does, and that it is still possible to get a copy of your book (to South Africa).
Regards
Carolyn Saving Changes...
Thank you very much, Michael! I just sent you my postal address via email. Thanks again!! Saving Changes...
Michael WoodProject Manager / Business Analyst / Business Process Improvement Guru| Independent ContractorGig Harbor, Wa, United States
Carolyn,
I am very interested in learning about your ITIL implementation experiences. With Sarbanes Oxley chomping at the heals of IT organizations there is much interested in various standards. I would love an article / case study on your approach, lessons learned and your success. Thanks Saving Changes...
