I would like to ask the following questions regarding process improvement.
1) If within a certain process a proposal for example was sent to a customer. The next activity on this process would happen when the customer signs the proposal and send it back. Would this activity and the following ones separated in a separate process or the process will remain active till the customer send the signed proposal?
2) How does the parallel activities represented in process maps?
3) What is the suitable book I can read to understand exactly how to develop and improve the processes in a software house? Saving Changes...
Sham HurbunsBusiness Systems Analyst| North Shore City CouncilNorth Shore, New Zealand
Hi Michael, any chance that you have free copies of your book. I have seen some great reviews on it. Thanks Sham. Saving Changes...
Michael WoodProject Manager / Business Analyst / Business Process Improvement Guru| Independent ContractorGig Harbor, Wa, United States
Sham its on its way... Cheers Saving Changes...
Brenda BeebeBusiness Analyst| Regis UniversityDenver, Co, United States
Michael, I have also been searching the web and came across this post. The interest in your book is intriguing, and the other posts with further suggestions have also been helpful, so thanks to everyone. If you still have copies available, I would be greatful. I'll send my address via your e-mail. Thanks - Saving Changes...
Michael, I'm a late-comer to this posting, but if there are any copies of the book left, I would also be glad to receive one. thanks for your help. I'll send my address to your e-mail. Thanks very much! Saving Changes...
Michael WoodProject Manager / Business Analyst / Business Process Improvement Guru| Independent ContractorGig Harbor, Wa, United States
Hi folks, all the requests todate have been honored. No need to post here, just send me your postal address via email. Of course I always appreciate reviews of the book on amazon. Also, your experiences with your PI projects good or bad is worth sharing here on gantthead. Its a great community with lots of knowledgable people always ready to help out with insights and advice. Saving Changes...
Michael, just came across this discussion subject and would be interested in getting a copy of your book(free - if available, or purchase). I am currently working on a number of process improvement and documentation initiatives including managing work, managing resources, ITIL process implementations as well as COBIT and IT Governance initiatives. I will send you my postal address via e-mail. Look forward to hearing from you and will drop into discussion from time to time. - Thanks, Ron. Saving Changes...
Ron,
I am interested in the scope of your process "managing work". I am currently working on developing a process to create process and procedure. While 3 of the 5 procedures are completed, I know the employees will struggle to adapt to this because of their current work load. care to share your purpose and scope? Good Day! Saving Changes...
Okay...I am very late, but like a majority of people on this post I too would like a copy of your book. New to this site and very interested. If you have any left please email me a copy at [email protected] thanks Saving Changes...
