I would like to ask the following questions regarding process improvement.
1) If within a certain process a proposal for example was sent to a customer. The next activity on this process would happen when the customer signs the proposal and send it back. Would this activity and the following ones separated in a separate process or the process will remain active till the customer send the signed proposal?
2) How does the parallel activities represented in process maps?
3) What is the suitable book I can read to understand exactly how to develop and improve the processes in a software house? Saving Changes...
Linda HillProgram Manager| MicrosoftRenton, Wa, United States
Hi Everyone -
Michael sent me the book earlier this year. It was an easy read with great thought-provoking ideas written in a manner that will allow me to use the tools. I am anziously awaiting the second book to use in my studies. Saving Changes...
Michael WoodProject Manager / Business Analyst / Business Process Improvement Guru| Independent ContractorGig Harbor, Wa, United States
Thank you so much for your kind words Linda.
Let us all know how your initiatives are progressing. Saving Changes...
Michael WoodProject Manager / Business Analyst / Business Process Improvement Guru| Independent ContractorGig Harbor, Wa, United States
Hi Stefan, and everyone else... I am happy to provide books upon request for as long as my supplies hold out... These are hardback books and can't be emailed so just email me with your SNAIL MAIL ADDRESS. [email protected]. Cheers Saving Changes...
I'm new to Gantthead as of today. I know I am super late for this conversation, but if you still have that book, I would love to read it as I am currently working on that for my company. Please mail to 1313 N. Research Way Orem, UT 84097
Thanks in advance....hopefully Saving Changes...
Michael WoodProject Manager / Business Analyst / Business Process Improvement Guru| Independent ContractorGig Harbor, Wa, United States
Hi Josh, I will mail you out a book. If you send me your email address I will also send you my workshop slides ([email protected]) - Cheers Saving Changes...
Anonymous
Hi Michael,
I'm new to Gantthead as of today. Saw your post on Process improvement maps and steps. I would love to read it as I am currently working on that for my organization. Could you email me if you have any information on this. My email id is [email protected]. Saving Changes...
I have tried different flavors of process mapping tools and methods (from the basic flow chart, IDEFO, UML-UP diagrams), but the best that I have used is the Graham Detailed Process Charting. So far, this is the best process mapping tool (and software) that I have experienced using. Saving Changes...
Michael WoodProject Manager / Business Analyst / Business Process Improvement Guru| Independent ContractorGig Harbor, Wa, United States
hi Ruben,
I believe you would the Helix BPI method and tools to be quite impressive. If you send me your email address I would be happy to provide you with the workshop slides.
