I am looking for what types of metrics should be reported by a Project Control Office which is part of a PMO. Most of the reporting we produce today is around budget information. Are there reports out there that a Project Manager would find beneficial? Saving Changes...
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Mark Price PerryBusiness Driven PMO Evangelist| BOT InternationalOrlando, Fl, United States
Dear Anonymous, one approach that always works well is to establish and track metrics that are aligned to the objectives of the Project Control Office (PCO). If your only objective is control reporting, that's fine. But most PCOs seek to provide more value within the organization. For example, the PCO no doubt has objectives for project control and budget metrics around that. But what about the other objectives of the PCO such as Client Satisfaction, Process Improvement, Maturity Objectives, Training/Skills Improvement, etc. Take Process Improvement metrics; many PCOs track documented defects, improvement recommendations proposed, improvement recommendations implemented, estimated time and cost savings, and process improvement awards given. Many PCOs put in place a dashboard to support achievement of the PCO objectives as well as to establish a culture of value add delivery by the PCO to the rest of the organization. The dashboard and reporting doesn't have to be complex. In fact, the simpler the better. If you would like, I would be happy to look at you PCO objectives and send you an example set of metrics and dashboard. Please feel free to post back your contact info or look me up at http://www.botinternational.com/management.htm Best regards. -- Mark Perry, VP Customer Care, BOT International Saving Changes...
Mark,
I am in the process of establishing metrices for a relatively young PMO and thought that the best idea was to evaluate the objectives for which the PMO was established and go from there. I would appreciate if you could assist with how to isolate measures of performance from these objectives. Thanks. Saving Changes...
