Project Management

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Help! My Head Hurts!

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bob britton Depew, Ny, United States
Hi Guys!

This is going to be a bit of a lengthy write up of a problem i'm sure i'm not the only one having. I appreciate your patience while you read and hope for some good advice!

(I'm turning 40 this year and my head just doesn't work the way it used to! so pardon me while i fumble around with what i'm trying to say!)

Here goes:

I'm an IT Manager for a $50M firm. Previously, I was CIO for a $500M firm. I'm very familiar with Project Management in terms of practical day to day applicaiton of specific projects.

Much of the work I'm responsible for involves managing both what i consider tasks and then projects. I differentiate between the two by thinking of IT tasks as having short term durations with very limited time/resource/cost (and miniscule scope), and projects following the standard general description.

Examples of Tasks:

Setup Defrag schedule for servers
Review Event Logs
Review Disk space utilization on servers

Examples of Projects:

Implement ERP System
Develop EAI bewteen ERP / Web
Migrate all 20 servers to Windows 2003/ Active Directory / Exchange 2003 (OWA/Outlook clients as well)
Implement Desktop Management (software distribution, inventory, patch management, etc.)

SO basically there's the simple day to day work type tasks coupled with major work involving many resources, much time and effort.

I have a small IT crew. Not unusual to be in a position to have to balance too much work with too few resources.

One of the things i've never done is PRoject Portfolio Management. I think quite honestly, the answer i'm looking for is somehow in PPM.

What my boss, a VP, needs to see on a weekly basis is an executive report outlining ALL work (tasks and projects), status (% complete, Priority), Resource Utilization for the period, Queued work (pending future task/projects), $ cost, returns, etc.

i'm looking for a tool that will help me create this report for him.

Generally speaking, I use MS Project 2003 to manage my large scale projects and assignments of resources, tracking, etc., and put my day to day tasks in Outlook.

I'm looking for advice from all you IT managers out there as to what TOOL you use to provide and or track this type of info.

I thought about taking MS Project and making up a single, master project with all work (both tasks and projects) estimated in there. Real simple like: Milestones mainly.

I cannot find a proper executive report other than MileStones. The problem there is that Milestones only reports on actual time on projects vs. what i was using project for was ESTIMATING work.

I feel a bit frustrated in that i'm doing a lousy job of explaining what i'm trying to do.

i basically need a tool that i can track current and future work, estimates of cost and time, graphs of resource utilization to show him when we are over booked, etc.

Project Portfolio Management looks close to what i want to do. but again, not all of the work we do is an official project.

I dont' know if i should be doing this in excel or something.

but i figure i can't be the only IT manager out there with this need. it's not quite full Project Management as much as it is just regular time/resource/cost management of IT Work.

Advice? Does this make sense? how do you guys do it?

Are there any tools out there that you know of? excel templates? Project Templates? MS Access Databases?

I really think true Project Portfolio Management is way overkill right now because I'm the only one using project management with the firm now. Just understanding the value of project management to them is way above their heads.

what my boss is basically asking me to do is to have a tool in place that "we" can review my work, assignments, resuffle resources, put projects on hold, change priorities, bump this one over that one,etc.

again, as a guy approaching 40, the ole noodle doesn't quite work as fast as it used to.

thanks for listining and i look forward to hearing from you!
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Nancy Platt Wakefield, Ma, United States
I have some of the same mgmt reporting challenges that you do at work except I work on client projects. One of the ways I approach reporting is by first capturing all work for the client in a single master project schedule. You can manage with multiple schedules but I prefer the one schedule approach. Within that schedule, I've created custom filters, tables, and views for each of the reports I need to publish weekly. I prefer to create my own custom "reports" using views because MS Project's reporting features are limited.
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David Kester PMP Bothell, Wa, United States

Bob, I don't think there is a simple solution. I've implemented a variety of tools to support project tracking myself. I have many years experience with MS Project. I have configured and managed eProject. I have worked with Project Central. None of these solutions provide the solution.


I believe that some of the higher end solutions may provide the reporting capability I'm looking for. However, the organizations I've worked with haven't been willing to invest in the enterprise tools.


So to provide the details you need I've found three critical systems that must be in place:


Time Tracking and Reporting


Project Scheduling


Cost Tracking


Each provides a detailed amount of information depending upon the capability of the solution. Since these solutions will not be integrated you need a human integration element. This takes the form of a Project Code. Typically the accounting department is already assigning project codes.


By using the same project codes in the time tracking system you can easily pull actuals from that system. One issue I've had is getting actuals to the task. Anyway, its not an easy solution as you know. But with some common uses of Project Codes you can use Excel or other tools to pull together a report fairly easily. Of course there can be many hurdles to the process acceptance to capture the information.



BTW: Great topic.
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Mark Price Perry Business Driven PMO Evangelist| BOT International Orlando, Fl, United States
Dear Bob, I might be wrong on this, but to me it sounds like your boss is asking you for a process, not a tool. No doubt, tools and templates can help, but without a defined process it is quite likely that you and your boss will perform at an ad hoc, best effort, or CMM level 1, level. I suspect that you already have all of the tools and IT infrastructure that you need. A good process will enable you and your boss to have a common framework and expectations for management, communications, and improvement. You can put this together yourself, in your "spare" time. Or, you can have a look at some of the ready to use, easy to implement and very affordable vendor solutions for project management processes. Three of which in alphabetically order that I know can do the job for you are: BOT International's Processes On Demand, PM Solutions PMCoP, and Tensteps. I hope you look them all up! -- Mark Perry, VP of Customer Care, BOT International
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Catherine Barwick Perth, Perth And Kinross, United Kingdom
Bob

Assuming you are starting from scratch, would it be worth applying the classi 80/20 rule on this and working on a status report for the 20% (or less) of your projects which are the most important to the business ?

Get that working, and you can gradually cascade a similar process down into the lower priorities.

Also you are not necessarily going to want the same level of detail about each project, so this allows you to vary what you give depending on the criticality.

A key thing to do is DELEGATE ! I know you say you have a small team, but get them to start to run "traffic light" reports for THEIR key projects so that you know whats going on.

Also - apologies if I'm teaching you to suck eggs - but there may be small project-ettes that you can role up into their parent "programme" and report at that level. Then your portfolio consists of both programmes and individual projects.

And as you have said, split out the ongoing operational tasks. These should be able to be reported using "Key Performance Indicators" (% availability etc) rather than vs milestones etc.

i.e start "by exception" and get some improvements and learning from that. Sometimes the "Big" step is just too big to take.

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