So I have a question, I would love to hear from Manley. I have just finished the chapter about Vertical Lesson #4 - Challenge Your Beliefs. On the last two pages you mentioned to stop chasing behaviors and start challenging beliefs. Has this worked for you in all projects where you need to dig deeper into someone's mind? I know with some of my projects this would have been a great question for certain discussions we were having, but then I wonder if the answer is always as valuable? This meaning, when asking the question, do some people not give you an answer you can act upon. If so, what then?
Hi Kimberly! Re: your question above, "...when asking the question, do some people not give you an answer you can act upon. If so, what then?"
That's when you have to leverage your question skill set to ask deeper questions to probe and inquire more. Something as simple as "what else" can evoke more response. Or asking a "curious question" like "tell me more about why you feel or see it that way" are examples.
Of course, this all depends on exactly what you are asking and how they respond. Do you have a specific example? Saving Changes...