Cheikh FAYE Microsoft Dynamics 365 Business Expert, CEO and owner| Eurêka TechnologiesDakar, Senegal
How do you measure the performance of project management? Is there any difference in the approach whether the organization is a functional,a matrix or a projectized one? Saving Changes...
I assume, there is no one-fits-all answer to this question and it very much depends on the industry segment you are working in.
Key measurements I am used to are:
1. Customer satisfaction feedback
2. Achieved project margin
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1 reply by Truc Pham Trung
Sep 21, 2017 9:15 PM
Truc Pham Trung
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Same idea with Peter Ambrosy. Just apply 7-constraints stated by PMBOK5th, then subdivides them into smaller measurable pieces of performance. Just my opinions!
Saving Changes...
Bob PatrinoConsultant/Senior Technical Project Manager| TamazariNewport, KY, United States
For me, it's a two step process. You have to ask your project sponsors at the beginning of the project, 'what do we have to deliver to be successful?" and then you need to ask at the close out of the project, 'did we deliver?' You would be surprised how many projects don't have a definition of 'success'. Saving Changes...
Deepa KalangiManager, Program Management, Author, Trainer| CVS HealthCharlotte, NC, United States
Definition of Success is what determines the success of project management. Any type of organization has to first define the definition of success. And like Bob mentioned, for sure the input of sponsors for understanding the objectives and whether it was achieved in the end are important metrics determining the success. Saving Changes...
Stéphane ParentSelf Employed / Semi-retired| Leader MakerPrince Edward Island, Canada
If you are strictly measuring project performance, then EVM will get you there. CPI and SPI will tell you if you are on time and on schedule.
If you are measuring the performance of the results of the project, then that's part of benefit realization. Benefit realization is about the value generated by the project deliverables. It can be difficult to put a number of that value.
The organization type has little to no bearing on project management performance measurement. Saving Changes...
Bob PatrinoConsultant/Senior Technical Project Manager| TamazariNewport, KY, United States
EVM, SPI, NPV...all the alphabet metrics are exceptionally good for measurement.
Real world experience tells me that my project sponsors really don't care about those. Finance people do, maybe the PMO does? Leadership only cares about...1) did the project deliver the results I wanted, 2) did they deliver it relatively 'on-time', 3 ) and did they deliver it without going waaaaaaaaaay over budget. Saving Changes...
Cheikh FAYE Microsoft Dynamics 365 Business Expert, CEO and owner| Eurêka TechnologiesDakar, Senegal
Thank you all guys for the very informative answers that have been delivered to me. Saving Changes...
If we are focusing on how effective project management has been, the challenge is what do you measure it against? In other words, what baseline do you use for "ineffective project management". If a company had no project management standards or competency to begin with, their might be some information on what % of projects failed (however you define that subjective term!), how much of a portfolio overrun there was and so on which could be used as a basis for comparison.
Kiron Saving Changes...
Stéphane ParentSelf Employed / Semi-retired| Leader MakerPrince Edward Island, Canada
To further complicate matters, you could include under "ineffective project management" those projects that came way under budget and/or way under schedule.
Monopolizing your organization's monies and resources because you padded your estimates is not an effective use of company assets. Saving Changes...
Truc Pham TrungCEO & Founder| GTARGET CONSULTANT CO., LTDHo Chi Minh, Viet Nam
Sep 04, 2017 12:19 PM
Replying to Peter Ambrosy
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I assume, there is no one-fits-all answer to this question and it very much depends on the industry segment you are working in.
Key measurements I am used to are:
1. Customer satisfaction feedback
2. Achieved project margin
Same idea with Peter Ambrosy. Just apply 7-constraints stated by PMBOK5th, then subdivides them into smaller measurable pieces of performance. Just my opinions! Saving Changes...
Cheikh FAYE Microsoft Dynamics 365 Business Expert, CEO and owner| Eurêka TechnologiesDakar, Senegal
Thank you so much Kiron, Truc Pham and Stephane! Saving Changes...
