Dear Madam & Sir, I have a question of conflict management. If I have different opinion with another team member and we cannot persuade each other. The conflict will escalate. In order to resolve the conflict, I agree with his point. But actually I am not happy. Which technique is this? Withdraw/Avoid, Smooth/Accommodate or Compromise/Reconcile? Why? Thanks. Saving Changes...
I would say it's withdraw/avoid since you wanted to avoid the issue or else the "conflict will escalate". Smooth/accommodate is a watered down version of compromise, since you can still find some common ground even though you may concede most of your side to the other. However from your statement, you conceded all to the other side, and you did it to avoid conflict, therefore withdraw/avoid. Now what you should have done depends on the severity of the situation that you conceded. If low importance, withdraw/avoid is ok to avoid conflict. If high importance, then smooth/accommodate is the least option you should attempt. Compromise is the best option. Conflict is not always a bad thing.
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1 reply by Zongjun Zhang
Sep 04, 2017 1:09 AM
Zongjun Zhang
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Thank you very much for your reply. I understand it now. ^_^
I would say it's withdraw/avoid since you wanted to avoid the issue or else the "conflict will escalate". Smooth/accommodate is a watered down version of compromise, since you can still find some common ground even though you may concede most of your side to the other. However from your statement, you conceded all to the other side, and you did it to avoid conflict, therefore withdraw/avoid. Now what you should have done depends on the severity of the situation that you conceded. If low importance, withdraw/avoid is ok to avoid conflict. If high importance, then smooth/accommodate is the least option you should attempt. Compromise is the best option. Conflict is not always a bad thing.
Thank you very much for your reply. I understand it now. ^_^ Saving Changes...
Michael DelaneyPartner| Delaney Management LLCWest Chester, Pa, United States
Sante makes a good point and I suspect that if you are asking this question that this may be something that should not be avoided. I would look at the difference in opinion as it relates to accomplishing the project goals and if this is something that could impact the project it should be addressed. The resolution can be done as part of common project process such as issue resolution, quality or change control.
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1 reply by Zongjun Zhang
Sep 04, 2017 1:32 AM
Zongjun Zhang
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Thanks for your reply. My case is that we discuss the solution of a problem, we have different solution. Both solution can resolve the problem, but he insists his solution is much better.
Sante makes a good point and I suspect that if you are asking this question that this may be something that should not be avoided. I would look at the difference in opinion as it relates to accomplishing the project goals and if this is something that could impact the project it should be addressed. The resolution can be done as part of common project process such as issue resolution, quality or change control.
Thanks for your reply. My case is that we discuss the solution of a problem, we have different solution. Both solution can resolve the problem, but he insists his solution is much better. Saving Changes...
Ramachandran SwaminathanRegional Delivery Manager| Oracle Consulting IndiaBangalore, Karnataka, India
Hi,
Here are my thoughts
1. I would also recommend to engage someone else from the team to validate both the solutions and give an independent view. Since you both are the solution owners for you individual pieces
2. Since you are trying to decide between 2 different solutions a better technique to handle this would be DAR(decision analysis and resolution). Here you would score the two solutions on certain parameters(Architecture, Consistency, risk, $ value) and assing certain weight age to each of these parameters. Multiply the score by the weight age and see whose solution scores better. If you search online you would lot of DAR templates. I had used this technique in once in my line of work and my client was easily convinced of the solution.
1. I would also recommend to engage someone else from the team to validate both the solutions and give an independent view. Since you both are the solution owners for you individual pieces
2. Since you are trying to decide between 2 different solutions a better technique to handle this would be DAR(decision analysis and resolution). Here you would score the two solutions on certain parameters(Architecture, Consistency, risk, $ value) and assing certain weight age to each of these parameters. Multiply the score by the weight age and see whose solution scores better. If you search online you would lot of DAR templates. I had used this technique in once in my line of work and my client was easily convinced of the solution.
In case you need any help pls reach out to me
Thanks a million for your reply. Saving Changes...
Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
None of them. The way the person will solve the conflict will define with type of technique is to be used. You do not solve the conflict.
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2 replies by Zongjun Zhang
Sep 04, 2017 10:01 PM
Zongjun Zhang
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Thanks for your reply.
Sep 04, 2017 10:02 PM
Zongjun Zhang
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Thanks for your reply.
Saving Changes...
Stéphane ParentSelf Employed / Semi-retired| Leader MakerPrince Edward Island, Canada
One conflict resolution technique I have found to be effective, in such cases, is to find common points between the two parties.
Find something you both can agree upon, then build upon that.
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
I think you used Withdraw / Avoid but sometimes it does not help to resolve the issue 100% as comflict might arise agaim so probably you should be looking at Smooth / Accomodate for future conflict resolutions.
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