Project Management

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Dear PM experts, would you consider ISV Partner onboarding programs as operational area instead of program management?

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Swati Kharse, PMP, CSM Sr. Technical Program Manager| Pure Storage San Ramon, Ca, United States
Leadership at my company thinks it should be operational not program management and I do not agree.
I’m responsible for rolling out new and supporting global partner programs specific to Independent Software Vendors (ISVs).
ISV Partner onboarding programs involves,
1. Build & foster strong relationships with the partners.
2. Managing a multi-vehicle communication with external partners and internal cross-functional teams such as, Partner Alliance team, Product Managers, Engineering, Pricing, Legal, TechOps, DevOps, and Cyber Security teams.
3. Driving technical sessions for the business/use-case reviews, architectural reviews, security discovery, and brown-bag sessions.
4. Leading development & implementation of strategic ISV partner solution on Predix Platform to deliver Beta/GA Release within the given timeline and budget.

Leadership at my company thinks it should be operational not program management and I do not agree.
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Peter Ambrosy Weinheim, Germany
Swati, if I understand your question correctly your company wants to involve independent ISV's in differerent company projects and/or company operational activities.
I agree with you, that a program management is needed to set the overall framework and governance (especially points 1-2), whereas the onboarding and getting ISV's started (mainly points 3-4) with dedicated responsibilities/ task is from my point of view a project responsibility on an operational project level.
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1 reply by Swati Kharse, PMP, CSM
Sep 13, 2017 9:52 PM
Swati Kharse, PMP, CSM
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Well, these programs involve "al"l of those cross-functional and more tasks, not individual. Which is why it should be a program.
For every partner, I coordinate with each cross-functional team on their deliverables.
For example,
-for build & test track, I lead the development & implementation of partner solution on PREDIX Platform to deliver Beta/GA Release within the given timeline and budget.
-For Sec. track, work with partner & Sec. team for the security assessment and remediation following Security Life-cycle, and so on.
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Stéphane Parent Self Employed / Semi-retired| Leader Maker Prince Edward Island, Canada
Why fight about it? Grant them that it is an operational area then offer them program management services and resources to help implement and institutionalize the new program.

At the end of the day, it's about working together towards making the on-boarding program successful.
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1 reply by Swati Kharse, PMP, CSM
Sep 13, 2017 11:39 PM
Swati Kharse, PMP, CSM
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It's not about fighting against anyone!
It's about understanding where your responsibilities belong in the organization.
Under "Run the business", "Change the business" or "Transform the business" umbrella.
And for organization to put money where mouth is..
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Swati Kharse, PMP, CSM Sr. Technical Program Manager| Pure Storage San Ramon, Ca, United States
Sep 13, 2017 3:31 AM
Replying to Peter Ambrosy
...
Swati, if I understand your question correctly your company wants to involve independent ISV's in differerent company projects and/or company operational activities.
I agree with you, that a program management is needed to set the overall framework and governance (especially points 1-2), whereas the onboarding and getting ISV's started (mainly points 3-4) with dedicated responsibilities/ task is from my point of view a project responsibility on an operational project level.
Well, these programs involve "al"l of those cross-functional and more tasks, not individual. Which is why it should be a program.
For every partner, I coordinate with each cross-functional team on their deliverables.
For example,
-for build & test track, I lead the development & implementation of partner solution on PREDIX Platform to deliver Beta/GA Release within the given timeline and budget.
-For Sec. track, work with partner & Sec. team for the security assessment and remediation following Security Life-cycle, and so on.
avatar
Swati Kharse, PMP, CSM Sr. Technical Program Manager| Pure Storage San Ramon, Ca, United States
Sep 13, 2017 2:44 PM
Replying to Stéphane Parent
...
Why fight about it? Grant them that it is an operational area then offer them program management services and resources to help implement and institutionalize the new program.

At the end of the day, it's about working together towards making the on-boarding program successful.
It's not about fighting against anyone!
It's about understanding where your responsibilities belong in the organization.
Under "Run the business", "Change the business" or "Transform the business" umbrella.
And for organization to put money where mouth is..

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