Project Management

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What is your communication style with your team?

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Andrey Grubin PMP, PMI-ACP Brooklyn, Ny, United States
How effectively you handle communication in challenging situations? How you engage with others and demonstrate good sense and judgement and able to use language effectively?
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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
Andrey -

In general, the best style is contingent on the situation you are facing. In a crisis situation, there could be times when you need to be very directive whereas under normal conditions, it would make sense to be a much more relationship-oriented.

Kiron
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1 reply by Andrey Grubin
Sep 14, 2017 10:38 AM
Andrey Grubin
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Thank you
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Bob Patrino Consultant/Senior Technical Project Manager| Tamazari Newport, KY, United States
You should have a varied style of communication, based on the situation. There is no 'one size fits all ' approach. Also, there are various methods of communication and you could have a different style based on what medium you are using to communicate.
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1 reply by Andrey Grubin
Sep 14, 2017 10:40 AM
Andrey Grubin
...
Thank you
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LORI WILSON RETIRED - Technical Project Manager| RETIRED - LifePoint Health Clarkston, Wa, United States
Hello Andrey:
• People/teams remember how you made them feel. I recently read …“tone of voice is how the character of your business comes through in your words, both written and spoken. It’s not about what you say, but rather the way that you say it, and the impression it makes on everyone who reads or hears you”.
• Communication is a loop where a sender initiates a message…and the receiver accepts the message. A good project manager will make sure the message was interpreted as intended.
• Project Managers are said to spend up to 90% of their time communicating and some say 50-70% of all communication is nonverbal.
• For success remember to listen without judgment / BE UNWAVERING IN THE SUPPORT OF YOUR TEAM! When I run into tough project challenges, I try to circle back with teammates and ask things like:
o “Is there anything about this project/your work on this project you would like to see change”?
o “I get the impression you think the project is not heading in the right direction? Can you help me better understand your perspective?”
o ”If on a scale of 1-5 with 1 being failure and 5 being success, what is your confidence level for this project’s success?” If they answered 3, ask them what would it take to reach a 4? Following motivational interviewing techniques, you could also ask, why did you not rate it a 2? This causes them to defend the positive, stating some things the team is doing well.
• Relationships build trust – trust creates great and healthy teams! Strong relationships promote success in next project or teams. Look for the good in others, draw that out.
• Offer honest and sincere appreciation
• Lead with intention - we are molding and forming our culture with each meeting/interaction, lead with values
• Teams will be inspired when they believe they have the ability to contribute, feeling of belonging, worth & purpose
• Achievement motivates – there is nothing like success – creates more opportunities for building success
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1 reply by Andrey Grubin
Sep 14, 2017 10:39 AM
Andrey Grubin
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Thank you, it's a great response and very informative.
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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
Speak with truth and candor. It is inside the values of the company I am working today and while it sounds quit poetical to me is the way that worked for me along the years.And remember: reality is matter of perception. A problem is a gap between perceived reality and desire reality. And it counts for you too.
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2 replies by Andrey Grubin and Jim Branden
Sep 14, 2017 10:40 AM
Andrey Grubin
...
Thank you
Sep 22, 2017 10:42 AM
Jim Branden
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Sergio, may I quote you? "And remember: reality is matter of perception. A problem is a gap between perceived reality and desire reality. And it counts for you too."
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Andrey Grubin PMP, PMI-ACP Brooklyn, Ny, United States
Sep 13, 2017 5:22 PM
Replying to Kiron Bondale
...
Andrey -

In general, the best style is contingent on the situation you are facing. In a crisis situation, there could be times when you need to be very directive whereas under normal conditions, it would make sense to be a much more relationship-oriented.

Kiron
Thank you
avatar
Andrey Grubin PMP, PMI-ACP Brooklyn, Ny, United States
Sep 13, 2017 6:05 PM
Replying to LORI WILSON
...
Hello Andrey:
• People/teams remember how you made them feel. I recently read …“tone of voice is how the character of your business comes through in your words, both written and spoken. It’s not about what you say, but rather the way that you say it, and the impression it makes on everyone who reads or hears you”.
• Communication is a loop where a sender initiates a message…and the receiver accepts the message. A good project manager will make sure the message was interpreted as intended.
• Project Managers are said to spend up to 90% of their time communicating and some say 50-70% of all communication is nonverbal.
• For success remember to listen without judgment / BE UNWAVERING IN THE SUPPORT OF YOUR TEAM! When I run into tough project challenges, I try to circle back with teammates and ask things like:
o “Is there anything about this project/your work on this project you would like to see change”?
o “I get the impression you think the project is not heading in the right direction? Can you help me better understand your perspective?”
o ”If on a scale of 1-5 with 1 being failure and 5 being success, what is your confidence level for this project’s success?” If they answered 3, ask them what would it take to reach a 4? Following motivational interviewing techniques, you could also ask, why did you not rate it a 2? This causes them to defend the positive, stating some things the team is doing well.
• Relationships build trust – trust creates great and healthy teams! Strong relationships promote success in next project or teams. Look for the good in others, draw that out.
• Offer honest and sincere appreciation
• Lead with intention - we are molding and forming our culture with each meeting/interaction, lead with values
• Teams will be inspired when they believe they have the ability to contribute, feeling of belonging, worth & purpose
• Achievement motivates – there is nothing like success – creates more opportunities for building success
Thank you, it's a great response and very informative.
avatar
Andrey Grubin PMP, PMI-ACP Brooklyn, Ny, United States
Sep 14, 2017 7:39 AM
Replying to Sergio Luis Conte
...
Speak with truth and candor. It is inside the values of the company I am working today and while it sounds quit poetical to me is the way that worked for me along the years.And remember: reality is matter of perception. A problem is a gap between perceived reality and desire reality. And it counts for you too.
Thank you
avatar
Andrey Grubin PMP, PMI-ACP Brooklyn, Ny, United States
Sep 13, 2017 5:57 PM
Replying to Bob Patrino
...
You should have a varied style of communication, based on the situation. There is no 'one size fits all ' approach. Also, there are various methods of communication and you could have a different style based on what medium you are using to communicate.
Thank you
avatar
Stéphane Parent Self Employed / Semi-retired| Leader Maker Prince Edward Island, Canada
I favour one-on-one communication, preferably face-to-face, in all situations. Meetings do not build the same rapport.
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1 reply by Jim Branden
Sep 22, 2017 10:44 AM
Jim Branden
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Plato receives credit for saying, "You can learn more about a person by playing a game with them for one hour, than you can learn by working with the person for a year." This is one reason ice-breakers help with kickoff meetings!
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Juan Gabriel Gantiva Vergara IT PMO Manager| Private Madrid, Spain
You have to get involved with the team, so communication can be made closer. Clear instructions should be given, validate feedback on instruction. But conflicts are often solved by drinking coffee, before using formal mechanisms
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