Andrey GrubinPMP, PMI-ACPBrooklyn, Ny, United States
Conflict is a common issue at workplace. Do you have necessary skills to deal with the most basic conflicts at work? What do you think are the best techniques to deal with conflicts at any time? Saving Changes...
Gina CallenderDirector, Project Delivery| Macan Deve Engineers, DPCMount Vernon, Ny, United States
Conflict is common and not always bad.
Understand the root of the conflict.
Don't react when something is not going your way.
Sit back and think about the situation from the other person's perspective.
Engage and set ground rules. If you have mutual respect for one another this will be manageable.
If it is a personality clash, having open communication can help, but doesn't always solve it. Try to understand the root of the conflict, not just the symptoms (the conflict).
Sometimes it's a performance issue and that needs to be addressed promptly before it becomes an issue.
Hope this is helpful. It's pretty generic as every situation is specific to the people, circumstance and point in time. Saving Changes...
Stéphane ParentSelf Employed / Semi-retired| Leader MakerPrince Edward Island, Canada
Remember, conflict causes change. Just as we have organizational change management, we also need to deal with individual change management. Approach the latter as you would the former. Saving Changes...
Adela TataruSenior Project Manager| Self EmployedVancouver, British Columbia, Canada
Conflicts can help teams and organisations move forward. Ideally, conflicts should be transformed in healthy debates when possible.
Communication and listening are key in my opinion.
Be objective and do not take sides if you can. If not try to stop for a moment and twist it around so that you can put yourself in the other person's shoes. If you understand where others point of view comes from then you have 90% of the solution.
As much as possible try different angles and avoid being biased. Saving Changes...
Ryan WomboldSenior Operations Program Manager | PMP | SSBB| Total Loan ServicesMonroe, Oh, United States
If you're interested in an excellent book on conflict management I would recommend Crucial Conversations. It's a tremendous resource and the information in it is very actionable.
Lots of great advice in here. If you lead a team I've found that the most important tool in mitigating and resolving conflict is having good one on one relationships with your team members (with a real understanding of their motivations and goals) so that you can understand the source when conflict occurs.
It's also critical that you encourage a culture of mutual accountability among members of the team. When team members feel a responsibility to help each other be the best they can be then they all have permission to give constructive advice and speak freely with each other, which keeps everyone rowing in the same direction. Saving Changes...
JATI PATRAProgram Manager| Cognizant Technology SolutionsOwings Mills, Md, United States
It depends on the role that you are facilitating in the project. Being a scrum master, you expect agile team is self organized and become a facilitator to understand the root cause of conflict and allow team member to have healthy discussion and resolve.
As a project manager, you may have to drive to a common path aligned with project/organization goal. Set the expectation and provide motivation to team members Saving Changes...
Marcus UdokangProject Manager| Aivaz ConsultingCalgary, Alberta, Canada
Empathy, listening, understanding, knowing when to pick your battles. Saving Changes...
fatima azzahra merrouProject Manager| SGABS: Société General -African business servicesCasablanca, Morocco
Dec 06, 2018 5:52 PM
Replying to LORI WILSON
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I really like everything my peers stated above. Beyond those good tips and wisdom, I was exposed to Motivational Interviewing. I often revert back to the Motivational Interviewing strategies I've learned to help me deal with conflict in project management. My nature is to avoid conflict, but learning motivational interviewing gave me "tools in my toolbelt" to use when facing conflict that have been very effective. Has anyone else been trained in Motivational Interviewing? Do you use it in Project Management?
Hi,
No can you tell us more about it please ? Saving Changes...
Sanjay DudhatProject Manager| SIEMENS EnergyNewcastle, United Kingdom
Listen and understand both the parties have conflict. Try to figure out the commonalities and use it for conflict resolution. Ultimate aim is to deliver the project successfully. Saving Changes...
Lo primero que se debe entender para resolver un conflicto entre las dos partes, se debe saber que nada es mas importante que el pensamiento individual de cada parte, esto quiere decir que mientras no nos pongamos en la posición del otro individuo y entendamos su punto de vista, no podremos solucionar el conflicto.
una vez entendiendo el punto de vista de la otra persona, se bebe buscar una solución en conjunto con la otra parte, para que el resultado sea ganar-ganar Saving Changes...
Financial Management Specialist | US Peace CorpsYaounde, Centre, Cameroon
Don't isolate the conflicting parties in the course of the settlement.
Give a listening ear (This needs a great deal of patience) and explain what concessions must be accepted and compromise needed to get to a consensus Saving Changes...
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