What’s your approach to learning and sharing knowledge?
Andrey GrubinPMP, PMI-ACPBrooklyn, Ny, United States
Whether you have an unorganized heap of knowledge or a knowledge hoarding problem, many organizations fall flat when it comes to knowledge management. When individuals struggle to access information they need to perform their jobs to the best of their abilities, your company’s bottom line suffers. So, what’s your approach to learning and sharing knowledge? Saving Changes...
Rich HilesAdjunct Faculty and Project Management TrainerRaymore, Mo, United States
Jan 17, 2018 9:24 PM
Replying to Deepesh Rammoorthy
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Leveraging online tools like Atlassian Confluence and Sharepoint Online enables you to create a knowledge base where everyone can have their own "shared" work-space to put documents and share information. This helps when a team member leaves the organization. This is especially helpful to 1st and 2nd Level Technical Support Consultants
That is a great point. My organization uses Atlassian Confluence, but with everyone having their own style and knowledge level reading through some of these pages can be challenging. I would like to see a bit more structure and review enforced to help improve the overall knowledge presentation and coverage. Maybe a formal knowledge management system (KMS). Saving Changes...
1) Documenting Lessons Learned regarding project and organization developments as part of Organizational Process Assets. They need to be centrally located and be accessible to employees or project team members.
2) Identify which knowledge areas applicable for the organization's / project team's goals. Develop employees / team members through in-house or outsourced training and mentoring of the applicable skills.
3) Encourage and improve a culture of lateral communication among colleagues of same power or authority, and communication between superiors and subordinate. Positive employee engagement goes a long way to improve a organization in learning and sharing knowledge. Saving Changes...
Great , Keep improving the process and Develop the knowledge Saving Changes...
LORI WILSONRETIRED - Technical Project Manager| RETIRED - LifePoint HealthClarkston, Wa, United States
Creating opportunities within our company to knowledge share is a great way - I try to ask SME's to teach others - it reinforces what the expert knows and it shares their knowledge with others. Saving Changes...
DORA LUZ MejiaCEO| IT ExploreEnvigado, Antioquia, Colombia
It is a challenging topic in Organizations. I have tried multiple strategies as
1. Formal internal trainning giving some benefits to teachers inside the organization as additional free time or bonus
2. Lesson Learnt system that people can subscribe according to the topic
3. Loyalty knowledge transfer program that give points for sharing knowledge in some way and with the points you accummulate you can interchange points by benefits.
4. Pizza and Beer session sharing best practices and lesson learnt Saving Changes...
Some organisation purposeful managing knowledge in knowledge silos with a Subject Matter Expert responsible for a specific area of knowledge. Depending on your seniority you only have access to some of the pieces of the jigsaw and thus can only make decision based on the information that you have access to. Only senior management would have a broad picture as to exactly what is going on in a specific section. This approach is a proven approach in the data dependent decision making sector where information is a prized commodity and certain controls and restrictions are demanded. Saving Changes...
Muhammad Arif NurrohmanPMO Support Access Supervisor| PT Mora Telematika IndonesiaBogor Residence, West Java, Indonesia
I have SKF (Sharing knowledge forum) session in my current company. Then, this is still running every day. Specifically, it's like literally forum which is you allow sharing anything that relate with your divisions background or another topic that interested to discuss. So far, it is helpfulness especially for me to introduce all divisions about each role and function Saving Changes...
Anton OosthuizenSenior Business Analyst / Project Manager| Self EmployedPretoria, Gauteng, South Africa
Tools, repositories, and collaboration platforms are great but they are all passive reactive ways of promoting learning and knowledge transfer. For this, you need an active strategy such as training programs or forums like some have mentioned.
But count yourself lucky if you work in an organization where this is welcomed and supported. Sound weird but few companies will deny anybody the opportunity to start something like this but even fewer will actively support it via their leadership. And you need this leadership support if it is going to be successful and sustainable. Otherwise, it will fizzle out before you can say let us start a training program. Saving Changes...
the information can be assessed via a shared database with no issues but for new hires, I am afraid all this information may not make sense. depending on which phase of learning this person is at:
1) beginning (new hire) - buddy system, job shadowing
2) 1 year into the job (refresher) - forum, PMIS
3) beyond 2 years (seeking process improvement) - focus group, interest group etc Saving Changes...
