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Hello, is there anyone who have experience with BPO/KPO while doing a system replacement? What are the challenges that you encountered and how you mitigated the impact?

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Anthony Mutuc Chicago, Il, United States
Hello, is there anyone who have experience with BPO/KPO while doing a system replacement? What are the challenges that you encountered and how you mitigated the impact?
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Peter Ambrosy Weinheim, Germany
What is the meaning of BPO/KPO?
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Stéphane Parent Self Employed / Semi-retired| Leader Maker Prince Edward Island, Canada
BPO: business process outsourcing?
KPO: key performance output?
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Yazmin Barajas Marketing Project Manager| OBP Australia

The meaning of BPO is Business Process Outsourcing and that's correct Peter, but the meaning of KPO is Knowledge Process Outsourcing. For Anthony, what kind of service in BPO are you talking about so that I can explain it further in details. But I will answer your question, If I'm right here. Some companies are really outsourcing when they do a system replacement especially when they don't have a people for that. Yazmin Barajas, BPO Marketing


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