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How to motivate PM to invest some time in continuous improvement ?

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jonathan bichon Project Management Consultant, PMP, PSM, ITIL| alten Douzat, France
I’m leading a PMO and I’m trying to launch a dynamic of exchange between PM for resolving issue or create best practices, a dynamic of continuous improvement of project management.
We know that PM time is always limited so they will come when they have nothing urgent to do …
I thought about games to initiate exchange but the same trick will not work every time.

Do you have ideas to share with me ?
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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
Continues improvement is a way of living or behave. It must be internalized. As any other things, "no pain, no gain" or there is not possibility to think in doing the things in other way if people do not feel that they will be more rich making things in other way that the way they make them today, where rich does not mean more money only.
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Eric Simms Senior Program Manager Baltimore, Maryland, United States
You have to give the PMs a good reason to take continuous training, especially if their schedules are already overflowing with other priorities. As a busy PM, I'd only want to invest time learning things that would definitely make my job easier. If such topics were offered, I'd probably make the time to come.
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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
Jonathan -

what you are describing sounds more like a community of practice which could be a step towards developing a culture of continuous improvement. The key with any such activity is that participants have to feel they are receiving value from it otherwise they will disengage.

The more actively you can involve them, the better. Perhaps you can start by having them brainstorm/brainwrite their top three project issues, then use some type of nominal group technique and or affinity grouping to narrow the list down, and have different folks present how they tackled those and/or escalate the ones which can't be easily resolved to the appropriate management team?

Kiron
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Brenda Phillips Project Manager| Verizon Sanford, Fl, United States
I like Kiron's idea of a community of practice (CoP) because it becomes mutually beneficial. You will begin generating the culture you want while they continuously improve by learning from each other. Be prepared to expend effort without much payoff in the beginning. Culture change is hard. But there are things you can do. Host lunch and learns on topics that are eligible for PDUs. Gather and post a list of certified practitioners that are available for different levels of questions, coaching, and mentoring. Build a repository of best practices and or lessons learned for the CoP. The list goes on. The point is to keep finding ways to deliver value to the group while building a sustaining framework to support the culture you want.

I'm excited to see where this takes you. Message me if you want to discuss it further!
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1 reply by jonathan bichon
Oct 20, 2017 5:13 AM
jonathan bichon
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dear brenda, looking at your willing to follow my experience, I think i will keep everyone posted about my progress. so keep track. thx a lot
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Stéphane Parent Self Employed / Semi-retired| Leader Maker Prince Edward Island, Canada
While a CoP is a good idea, the problem is that it is separate from the projects. I prefer when you can integrate the continuous improvement into the project activities.
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Tiago Romao Project Manager - PfMP | PgMP | PMP | ACP | PBA | CBAP | CSM | MSc.| Altice Portugal | Meo Sobreda, Setubal/Almada, Portugal
CoP is a good idea. You can also ask PMs to present the status of their project. It's a good practice since stimulates share of knowledge and exposes real issues. People will learn and avoid running on the same issue.
I and other PM practitioners created a Toastmasters club specially focused on serving the project management community. We meet every week, share experiences following Toastmasters best practices guidelines for leadership and public speaking.
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Peyman Mokhtarzadeh Sharabiani North Vancouver, Canada
COP is very good idea, My idea is to give sometimes shock to Project Managers and change their projects or give some additional scope of work like Business Developing or Audit or something else to refresh their mind and make challenge and competition between them. Balance Score Card is another idea as well.
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jonathan bichon Project Management Consultant, PMP, PSM, ITIL| alten Douzat, France
Oct 19, 2017 8:02 AM
Replying to Brenda Phillips
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I like Kiron's idea of a community of practice (CoP) because it becomes mutually beneficial. You will begin generating the culture you want while they continuously improve by learning from each other. Be prepared to expend effort without much payoff in the beginning. Culture change is hard. But there are things you can do. Host lunch and learns on topics that are eligible for PDUs. Gather and post a list of certified practitioners that are available for different levels of questions, coaching, and mentoring. Build a repository of best practices and or lessons learned for the CoP. The list goes on. The point is to keep finding ways to deliver value to the group while building a sustaining framework to support the culture you want.

I'm excited to see where this takes you. Message me if you want to discuss it further!
dear brenda, looking at your willing to follow my experience, I think i will keep everyone posted about my progress. so keep track. thx a lot
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jonathan bichon Project Management Consultant, PMP, PSM, ITIL| alten Douzat, France
Thank you all for your answers
. Community of practices is something I was looking for.
I want to create 3 groups = best practices, tools and efficiency.
All have different goals:
"best practices" = discuss on what are the best practices to record for the organisation
"tools" = create or define needs for tools (paper checklist, excel dashboard and more)
"efficiency" = exchange on evryday issue and how to solve it.

all these groups are linked together = WHERE, WHY and HOW.

I think of a creating my CoP as "service for customer" business approach based on benefit and added value for the customer (which are the PM and Project member)
This is how I want to present these groups.
"what make customer tick?"

then for the "how to motivate", I will take your advice and tools and see how it goes.

I will keep you posted to share this experience and gain more knowledge from you along the road.
thank you again
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Gloria Miller Managing Consultant| maxmetrics Wiesloch, Germany
People with passion for the topics will make your community of practices really live and provide a benefit to the participants. It will take effort to keep the people engaged, contributing, and sharing. Unless you have three different people to spearhead your three different communities, you may want to start with one community that has three topics and let it organically develop from there. If possible, it would be good to have face-to-face as well as virtual activities.
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