Oct 23, 2017 2:51 PM
Replying to Sharnjit Gill
...
Before any process steps, it would be a good idea to
a) Look at the current process and analyse for gaps and identify why it needs to change.
b) Identify what you think needs to change and get buy in from key stakeholders on this.
c) Set up a meeting to collaborate with people from various (relevant) departments to ensure you get buy in from all and also take into account all that is involved with changing a process
d) Get agreement on what needs to change, the priority of the change and when it needs to happen by and also the cost of making that change (if any).
e) Identify those who have actions to help make that change and agree steps on reaching the goal
f) Proceed with the change and communicate regular updates with all stakeholders to ensure they are kept in the loop and can step in and make key decisions if need be. Doing a RACI may help you. Repeat until change is complete
g) Track the change and measure its performance. Check in with people to see if changes need to be tweaked. Show performance measures to stakeholders and continue to monitor and come up with ideas if things need to be further improved.