I'm putting together a questionnaire to be passed into the EVP's, to gather information and opinions about the quality of service provided by the PMO office, it's processes, processes understanding and execution and a general feedback. Can you guys help me with some questions for it. Think as if you were an EVP what kind of questions do you spect? Saving Changes...
Michael WoodProject Manager / Business Analyst / Business Process Improvement Guru| Independent ContractorGig Harbor, Wa, United States
JT, while I don't have any specific questions I can offer this. Keep the number of questions to under 10. If you are trying to determine a baseline for satisfaction base the questions on key metrics such as those associated to delivery times, communications quality, etc. Also consider collecting 3 specific pieces of data on each question.... 1) What did they expect, 2) What do they desire, 3) what have they experienced. I have an article on gantthead that goes into this approach in more detail. The result of this approach will provide you great insight into satisfaction and perceived performance GAPS. Good Luck and share your results with the gantthead community Saving Changes...
