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Process Improvement Plan, Quality Metric, Quality checklist

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Nadim Shaikh Construction Manager| Larsen & Toubro Saudi Arabia LLC Riyadh, Riyadh Province, Saudi Arabia
Project:
Telecom Billing application

Deliverable acceptance criteria - less than 5 defects from Project Specification limits
SPI, CPI should be 1+/- 10%

Please help me in preparing Process Improvement Plan, Quality Metric and Quality checklist
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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
That is not enough. Definition of Quality for that organization is critical to understand. Quality must be defined at strategical level. To define Quality you have to know who is the client and the value you are delivering plus the amount of grade that its willing to accept.
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1 reply by Nadim Shaikh
Nov 24, 2017 4:17 AM
Nadim Shaikh
...
Client is Telecom Service Provider and Grade is not mentioned
Acceptance criteria is only two as mentiomed above

Please guide
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Nadim Shaikh Construction Manager| Larsen & Toubro Saudi Arabia LLC Riyadh, Riyadh Province, Saudi Arabia
Nov 24, 2017 3:50 AM
Replying to Sergio Luis Conte
...
That is not enough. Definition of Quality for that organization is critical to understand. Quality must be defined at strategical level. To define Quality you have to know who is the client and the value you are delivering plus the amount of grade that its willing to accept.
Client is Telecom Service Provider and Grade is not mentioned
Acceptance criteria is only two as mentiomed above

Please guide
avatar
Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
Nadim -

You also need to align with the quality policies of both your company and that of your client - those will strongly influence these deliverables.

For example, your client might have defined quality metrics and/or quality checklist templates which they'd like to see utilized for this project.

Kiron

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