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Should BAs be tall & thin or short & fat?!

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nicola green Stirling, United Kingdom
One of our long running internal debates is whether BAs will bring most benefit to our organisation by being either specialised (tall & thin) or generalised (short & fat) with respect to their domain knowledge? We have a large pool of business analysts who are from mixed industry backgrounds -some have degrees but many have come from the business areas that we now serve.
I would be interested in others' experiences & views on this debate.
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Bob Veris Prime Mover| PM Community.org Boston, Ma, United States
Great question by Nicola. As in life, the answer is 'down the middle' or either-depending on circumstances. Cop out? Not really because every project is so different and BA's tend to be even more different.

Our experience isn't a good one because they tend to get in the way (i.e. have the client's ear, especially when things go awry or hit a tough spot). We find that it's better to find out where they're coming from--upfront in order to ward off almost certain disagreements later. At this point in time I say they're more of a problem than part of the solution.

Just my 2 cents, anyone else have a good experience with a BA (that they did not beforehand)?
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Mark Price Perry Business Driven PMO Evangelist| BOT International Orlando, Fl, United States

Dear Nicola, interesting debate and discussion. Just the other day, this topic came up in the context of BA requisite skill sets, job levels, salaries. The prevailing thought at the table was that all BAs should have a broad requisite process and analytic skill set relative to their roles and responsibilities (see IIBA) as a BA. Hence, "short and fat" as you put it is a position requirement and management expectation. I offered a different point of view stating that there is institutional value in being very broad, like a Jack of all trades, especially from a process improvement perspective and that the organization doesn't need every BA to be specialized like an SAP BA, or Siebel BA, etc. The others at the table, much wiser than I, suggested that specialization isn't limited to technical or application skill and that I had made their point. And all discussions and evidence pointed to specialization being a key part of the BA job leveling and salary structure. And this does seem to carry over into such realms as Monster.com where of the positions that show a salary, it is significantly higher for the specialized BA positions. The anecdotal evidence and thinking tends to suggest that the "tall and thin" guys might bring more value to an organization. Below are a few useful and interesting BA links:


International Institute of Business Analysis - IIBA

IIBA White Paper, "Why does a project need a Project Manager and a Business Analyst", by Barbara Carkenord, President, B2T Training.


Nonetheless, in the context of your debate it would be interesting to debate this with respect to of the past benefits brought to your organization, who brought them..? The "tall and skinny" guys or the "short and fat" guys. Sometimes, a look at the taillights can help you go forward. Cheers..!


Mark Perry

VP of Customer Care

BOT International

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Anonymous
Hi Nicola,

The answer is quite simple. These consulting roles ( BA, Information Architect) should perforce be tall and fat, they can look as short as they like but they need to solve similar business critical issues across multiple domains to make them earn their bread. The cross industry exposure also brings them closer to the eureka experience on a more consistent basis and also let them gain better exposure on the job. specialised jobs in an it environment can be too repetitive for any value add to come from them and per force they leave for PM roles sooner than later. What is needed however is a discipline of keeping a specialised team in the vertical in the background to feed these superstars the what and the who of the domain.

Were you at Bishopsgate at any point n your career?
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Kylie Nelson Project Manager| City of Jacksonville Florida Jacksonville, Fl, United States
I agree with Mark and others that BAs bring greater institutional value when they're not too specialized in one particular industry. As a former BA who worked in the e-commerce, banking and insurance industries prior to taking a job with a local government, each respective "stint" reinforced and expanded my core analytical skills. Exposure to a variety of industries and their differing applications of technology forced me to look for similarities in processes, functional decomposition, etc. Ultimately this made me a stronger analyst. Having been a project manager now for several years in a constantly shifting environment, observing our BAs I can see that the most successful are those who are more generalized in their thinking. They are adept in seeing (and helping the customer to see) the big picture, and can therefore make logical associations among the various business processes and systems in the organization that may not otherwise have been drawn. This has led to cost savings and in some cases, the avoidance of strategic missteps on the part of the organization.
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Bernard Gore Portfolio, Programme & Project Professional| NZ Police Wellington, New Zealand
I'd generally prefer the "short and fat" approach, because these guys have demonstrated a capability to take on multiple domains of knowledge, and so are likely to be able to do so in whatever new one they find themselves in, whereas the "tall and thin" may not have the flexibility to bring in new areas of knowledge that are required, they are more likely to stick with "known" solutions, and miss the potential new ideas.

Unlike in basketball, a short and fat BA is more capable of jumping high!
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Steven Zachary Director| Alberta Health Services Calgary, Alberta, Canada
It depends on your industry and strategy and current talent pool. If your a nimble shop, you want generalists and you will supplement with specialist consultants. If you are a bigger shop like IBM, you are going to want specialists and lots of them. There aren't too many elite professionals in specific categories of BAs. You want to attract and retain those professionals.

So my answer.....it depends ;)

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