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Deployment Plan

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Charles Smith Macon, Ga, United States
I'm working on a program that involves implementing new technology and processes to several call center environments. We have our individual project plans and the the program plan. We now need to draft a "deployment plan". Does anyone have a good example of such a document? Isn't it really a "checklist" of sorts? How is this typically organized and what are the key components of a deployment plan. Thanks in advance.
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Mark Price Perry Business Driven PMO Evangelist| BOT International Orlando, Fl, United States

Dear Charles,


Regarding how is a deployment plan typically organized and what are the key components of a deployment plan... Like you mentioned, many folks view this as a summary and checklist of sorts as all of the deployment planning information and detail will be in the project plans. For a program in which you have a number of projects, many folks use a program deployment plan to provide a consolidated view of the program deployment effort (scope, schedule, budget, etc.) and checklists can be very helpful to minimize duplication of effort in terms of referring to project plan detail of the program projects. At a high level, organization and components related to deployment of the program can include such things as:



  • Program Summary

  • Program Scope

  • Program Deployment Plan

    • Schedule

    • Critical Path

    • Budget

    • Risk Management

    • Responsibilities




  • Program Management Checklists

    • Project Documents




Good post. I hope we hear and learn from others. Cheers..!


Mark Perry


VP of Customer Care


BOT International

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Charles Smith Macon, Ga, United States
Thank you for the repsponse. I do welcome other responses. The interesting aspect about deployment planning is: everyone seems to have put one together, but noone can produce an example. I suspect this is because a deployment plan is in reality a series of documents and checklists. In addition, most people think of deployment plans in highly technical terms...the "installing of software on PCs", etc...I've yet to see a deployment plan that covers an entire program with multiple projects (some technical, others not)...
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Paul van der Spek Utrecht, Netherlands
The structure of a deployment plan is highly dependent on the situation at hand. Are we talking multiple sites, mutiple languages/ cultures? Is the process / tool to be deployed an extention or improvement or does it introduce a truely new way of working?
Is monitoring an improvement in operational parameters (e.g. sales) part of the deployment?
Are technical go-live procedures part of it?



All these aspects give input for the structure of the deployment plan, including training plans, communication plans, increased technical support, active management of and planned monitoring of change, etc.



A tailored piece of work, in my experience.

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