Hi All,
I'm a newbie on this forum, would really appreciate if anyone can provide me with some links on any other BA or PM forums so I can voice some issues on.
I have one issue at work, would appreciate anyones thoughts on this issue. They issue is:
Current Situation:
I am a Senior IT BA working within a financial services company supporting funds management system. Within this company there are no business BA's (within the business) but rather 2 business units; 1.Process Unit (where they have process analyst) and 2.Performance & Change Unit (where they have change analyst). Therefore there are 4 large stakeholder groups, consisting of the business (contact centre, operations etc), IT (my area), & the above 2 groups
This is quite a common issue:
The Issue:
1. The business believes IT - are the 'no gooders' & they don't do anything they believe they dont know the business well enough (us and them mentality). -->>As a result there is Poor relationship and communication with IT and the business (ie bugs raise and not fixed quickly enough or bugs that are not bugs,but training issues, IT are 'not' kept abreast of new business process changes as a result more bugs/requests are raised.
2. IT does not understand the 3 stakeholder groups roles, responsibilities and expectations are unclear - in particular the roles of process analyst & change analyst. I am certaintly sure also the 'business' don't understand how they interact with the group
3. Added to this there is alot of polictics with this company
One of my solutions was to look within inside my team to improve work processes within my team and/or dept. Ie Document process maps/flows to understand roles and responsibilities more clearer. However this has been done in the past and person failed because there wasn't any management support.
Can anyone shed some thoughts and possible approaches on how can a BA resolve the above issues and effectively manage a good relationship & communication within the business
