I have recently joined a new company. This company has a history of more than 30 years with many employees who have more than 20yrs experience. I have joined as a program manager. The problem I have is as follows:
Projects/ programs are run using a matrix model. Most of the resources on the project
have been with the company for many years. They are very good technically and understand the products/ business domain very well. My understanding of the products is not so great but I am fairly strong on the domain knowledge part. Because of this (lack of product knowledge) I get a feeling that the team members do not value my opinion and think of me as merely a paper pusher.
How can I get past this. Also, I have seen that they tend to pass the buck regarding some of the tasks (important from a PM perspective) under the guise of "we have real work to do"!! As a result I have to run around get updates from them (akin to pulling teeth).
On the positive side, despite all these challenges, I have clearly demonstrated to upper management the value I bring to the table, by bringing one of the most high profile programs that was stumbling badly, under control. So I have exec support but not that much with the team members (not all of them).
Can you please guide me in terms of
1. how I can be more assertive?
2. Suggestions regarding how to deal with the situation in a politically correct manner.
I suggest you continue to observe, LISTEN, and ask pointed questions to learn the culture, as well as seek opportunities where you can best leverage your knowledge and skills. Over time, I’m sure you’ll prove yourself to team members. You might also consider some team building measures such as taking senior team members to lunch or taking time to get to know the team on a personal level. Remember, by definition, these folks you're working with are not into change! Saving Changes...
An aspect of communication that has might work is to talk to the team members individually about their career goals. This forms an important perception about your approach. During this time, you can highlight your role and the need for sharing information. Saving Changes...
