Project Management

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Michael Wood Project Manager / Business Analyst / Business Process Improvement Guru| Independent Contractor Gig Harbor, Wa, United States
BPI and BPM have made it to the top of CIO's priorities. What confounds me is the slim supply of case studies out there and even less dialogue being pursued on the topic. So I want to hear from YOU the gantthead community... what are the challenges you are facing related to Business Process Improvement and Management? What issues have plagued you? What successes have you achieved? Where do you need help?

There is over 250,000 of us ganttheads out there... tap the resource; engage the community.... SHARE!
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Michael Wood Project Manager / Business Analyst / Business Process Improvement Guru| Independent Contractor Gig Harbor, Wa, United States
Anonymous, you are correct that most organizations have no clue what BPI is. For most it is a rehash of TQM. Successful BPI initiatives hinge on the facilitation of those who do the work to provide management with ways the current business processes, policies and information sharing structure would need to change in order to achieve well quantified objectives. It doesn't need to be complicated or monolithic it just needs to be approached correctly. Send me your postal address and I will send you out a copy of my book "The Helix Factor - the key to streamlining your business processes" [email protected]
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Larry Bradshaw Program Manager Vienna, Va, United States
I agree with almost all of the comments in this thread and will add that very few organizations actually understand, or buy into, Business Intelligence and know what it means to them. Usually, the focus is on getting a dashboard up, and that is too often viewed as just the same information that would otherwise be presented in ppt or pdf format.
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Muzzammil Hussain Configuration and Process Management Officer| Tricastmedia Pakistan Lahore, Punjab, Pakistan
As far as business intelligence is concerned it takes time and requires hit and trials for the true implementation and a major hurdle in this regard is the change resistance and risks involved in the implemetation and follow up of the new trends, I am facing this issue in implementing a proper check and balance and streamlining of the activities as per the Project management principles.
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Brian Soto Director Project Management Office| NuCO2 Stuart, Fl, United States
Point of clarification BPI = Business Process Improvement? In the most recent post there is reference to Business Intelligence. To add my 2 cents on the original query. BPI or Business Process Management, the evolution of BPR, are the art of managing evolving methods. As technology, tools, and techniques surface, processes are modified or improved. Sometimes by design (preferred) other times by accident (risky). Regardless, the challenge that any practitioner faces is that BPI is more of an art than a science. Sure there are books and methodologies available that provide a roadmap. But the outcomes are only relevant to those organizations that devoted the time and effort to document the old and the new way of doing things. And don't forget the metrics, the real reason for change. Unfortunately there is not a clearing house for business processes. Also, the reason, rationale and justification for BPI vary tremendously. This makes it difficult to reference. I agree there should be more reference material but haven't found the repository. Let us know when you find the motherlode.
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Michael Wood Project Manager / Business Analyst / Business Process Improvement Guru| Independent Contractor Gig Harbor, Wa, United States
Brian,

The closest thing I have found in terms of a group that is dedicated to BPI is TAWPI (The Association for Work Process Improvement) https://tawpistore.org/Scripts/4Disapi.dll/index.html

I will disagree that BPI is more art than science. The problem as I see it that those claiming methodologies either are too focused on workflow analysis, don't know how to pragmatically align Stakeholders - Strategies - Objectives - Business Process and Technologies together via an integrated approach. Most approaches, like Six Sigma are really frameworks and thus require much ART on the part of those performing the work.

Because virtually all BPI approaches are driven by tools and techniques that were not founded on a set of guiding principles they tend to fall short; very much like early DBMS products prior to normalization theory taking hold.

Having spent the last 30+ years in BPI I can assure you that there are approaches & methods that take all the guess work out of the scenario. That being said, I believe we are many many many years away from any form of standards group. Unfortunately, there isn't much sharing among those creating the approaches.
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Muzzammil Hussain Configuration and Process Management Officer| Tricastmedia Pakistan Lahore, Punjab, Pakistan
For the notification of Mr. Soto my earlier comment was not valid for the business proccess improvement but subjected to the business inteligence itself, and was concerned to the preceeding comment by Ms Bradshaw, i beg pardon if the salutation is inappropriate.
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Larry Bradshaw Program Manager Vienna, Va, United States
I agree that BPI, BI, and BPM have made it to the top of CIO Priorities.


Often as a response to significant heat from Business Decision Makers (BDM's) including directly from the Board of Directors (BoD) or other governing body such as the US Congress, in the case of Government Departments and Agencies, often via the General Accounting Office (GAO) or Congressional Budgeting Office (CBO) or the Office of Budget and Management (OMB), sometimes as a result of misconduct reviews and investigations, with recommendations, conducted internally by the Department or Agency Inspector General (IG or sometimes IA).


All that said, from the CIO's perspective, Performance Management work results, and the work results of the PMO, BPI, BI, and BPM efforts are often subject to significant overlaps, sometimes to the point of being identical work results (IE performance / productivity enhancement, fewer or no boondoggles, massively less waste and fraud and financial expenditure abuse, tangible results produced in a predictable, repeatable fashion with a known cost and scope).

And so, having worked for a number of CIO's on various improvement, transition, change management and PMO efforts, I shared my experience, and continue to feel that a BI comment is entirely relevant to a BPM discussion. In that BI almost always measures and reports, and fine tunes to realize continuous improvement as the ongoing results of BPM work.


That said, it seems to me that the dearth of white papers and case studies may be more due to market forces than to an academic lethargy.

Just a thought

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