How do you calculate "Cost per click"?

This is what I've done in one of my previous projects:

1) Create a standard work (SW) document (sample format below)
step 1- log into system - 2 minutes- non value added (nva)
step 2- enter name - 1 minutes- value added (VA)
step 3- enter comments - 3 minutes - (nva)

2) basically the SW document should have:
task number
task description
task cycle time
categorization if task is value added or non value added

the cycle time can be captured 4 or 5 times per week based on gemba walks, so basically one person literally sits with a stopwatch next to the employee and measures the time taken for each task. If you can use a screen recorder it will make the job easier. Also, it's good to have a representative sample (your best employee, newest employee, tenured employee, etc.)

3) Once you have a month's data, you can see which tasks are taking up most time (also $) and what % of your time (or $) is spent on NVA tasks. That will tell you which areas to target for process improvements.

4) Once you have made certain improvements, update the SW document, since it should reflect the most efficient way to perform a piece of work at any given point in time. Repeat the exercise of capturing cycle time by task and again determine which areas to focus on, and basically the process will continue...

/sd

This is what I've done in one of my previous projects:

1) Create a standard work (SW) document (sample format below)
step 1- log into system - 2 minutes- non value added (nva)
step 2- enter name - 1 minutes- value added (VA)
step 3- enter comments - 3 minutes - (nva)

2) basically the SW document should have:
task number
task description
task cycle time
categorization if task is value added or non value added

the cycle time can be captured 4 or 5 times per week based on gemba walks, so basically one person literally sits with a stopwatch next to the employee and measures the time taken for each task. If you can use a screen recorder it will make the job easier. Also, it's good to have a representative sample (your best employee, newest employee, tenured employee, etc.)

3) Once you have a month's data, you can see which tasks are taking up most time (also $) and what % of your time (or $) is spent on NVA tasks. That will tell you which areas to target for process improvements.

4) Once you have made certain improvements, update the SW document, since it should reflect the most efficient way to perform a piece of work at any given point in time. Repeat the exercise of capturing cycle time by task and again determine which areas to focus on, and basically the process will continue...

/sd