Jan 18, 2018 10:23 AM
Replying to Kiron Bondale
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Joey -
Absolutely! That's why I frequently quote George Bernard Shaw's famous quote "The single biggest problem in communication is the illusion that it has taken place."
Even though good practices in communication have been well understood for close to a century (if we go back to Dale Carnegie's How to Win Friends and Influence People), those lessons just don't seem to get learned.
Now, we have greater challenges as the competing demands on people's time and the number of communication channels or options available have increased dramatically over the past couple of decades.
Kiron