I'm currently trying to locate conferences and/or training that is specific to Business Process Reengineering. Any leads? Saving Changes...
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Stephen MayeSenior Vice PresidentVa, United States
Hi,
Unfortunately, I'm going to come up a little short on conferences specific to BPR, but I do have a couple of questions and perhaps a suggestion. Here goes:
- In what industry(ies) and/or functional areas are you working? - Are you involved in only the assessment and redesign pieces or are you also involved in implementing new business processes? - Are the projects true cross-functional projects (dealing with end to end, customer-focuses [internal/external] business processes) or are they limited to discrete, functionally-specific processes? - Are you currently applying a standard BPR methodology?
Answers to these questions might help me (and others) give more meaningful feedback...then again, maybe not.
As far as the suggestion part...in my experience (yes, I really do have experience in BPR ), there are at least three key aspects to successful BPR work (not withstanding the cliched "executive sponsorship", "agreed, understood, and measurable goals", etc...):
- A proven and understood approach (or methodology). (If you don't have one, see Business Re-engineering Process and Value Stream Assessment Process ) A good approach doesn't have to be (and probably shouldn't be) industry specific. You must know and be able to communicate what you're going to do -- before you start the work. So, you need clearly defined project roles, deliverables, etc.
- Industry knowledge and best practices. This one cuts both ways. The up side: the industry knowledge is important so that you are at least familiar with what the industry leaders are doing right. The downside: it is sometimes difficult to step away from the standard practices of the industry and do something exciting and original. This is the very reason that people deeply ingrained in a particular industry or functional area are often not the best contributors to the new business process ("that not how we do it").
- Change Management Skills and Knowledge. (This goes back to my question about whether you are only involved in the assessment, analysis, and design parts of the BPR projects or if you are also hanging around for the implementation piece.) If you have the luxury of throwing the new business process(es) over the wall, then this is not as important, but if you have stay around and "feel their pain" then it's critical. The best business process in the world will fall on its Visio diagrams if not managed through a comprehensive change management process.
So, back to the question. A good training/education program for anyone wanting to sharpen their BPR skills should include:
1. Training/practice with a standard, documented BPR methodology. 2. Training/exposure in the specific industry and/or functional areas involved. 3. Change management training.
I'm interested both in looking at general 'best practices' and anything that is specific to 'content management'. We do the whole lifecycle (strategy through implementation). Saving Changes...
Anonymous
Hi again...
I'm starting to think I may have misunderstood the original question (oops...). Can you elaborate on the context for the Saving Changes...
