A project manager has to manage different stakeholder expectations. Project sponsor and customer are two very important stakeholders in any project. In this context, which of the following is NOT the responsibility of both the project sponsor and the customer?
1. Take into account risk tolerance
2. Provide key events, milestones, and deliverable due dates
3. Formally accept the product of the project
4. Provide financial resources for the project Saving Changes...
Risk tolerance can be defined through EEF at the enterprise level, or at the ideation stage before a charter or even a PM is created. Risk tolerance is inherent at all levels of the organization and within every individual personality conveyed through conversation, during requirements analysis, stakeholder analysis, risk identification, assumption logging etc.
While the sponsor may "provide key events, milestones, and deliverable due dates", the customer generally doesn't. I know sometimes they are the same entity, but especially with eternal customers procuring project services, they generally don't.
Sante -
But is the sponsor and/or customer responsible for accounting for risk tolerance? As key decision makers, they might need to be aware of it, but wouldn't the PM and the team be the ones incorporating that knowledge into their planning efforts?
Kiron, some projects produce documents with high level risks, assumptions, milestones etc. before a PM is even chosen. The other dilemma I faced when answering this was if I had chosen number 1, that would have left number 2 "provide key events, milestones and deliverable due dates" as the "responsibility of BOTH the project sponsor AND the customer", and left with a choice between that and taking into account risk tolerance, I had to select number 2.
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1 reply by Kiron Bondale
Feb 16, 2018 8:37 AM
Kiron Bondale
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Good point, Sante - content in the business case or project SoW might reflect risk tolerance and in many cases those documents might precede a PMs arrival and could be written by the sponsor.
Perhaps it comes down to picking the least objectionable answer rather than the best one :-)
Kiron, some projects produce documents with high level risks, assumptions, milestones etc. before a PM is even chosen. The other dilemma I faced when answering this was if I had chosen number 1, that would have left number 2 "provide key events, milestones and deliverable due dates" as the "responsibility of BOTH the project sponsor AND the customer", and left with a choice between that and taking into account risk tolerance, I had to select number 2.
Good point, Sante - content in the business case or project SoW might reflect risk tolerance and in many cases those documents might precede a PMs arrival and could be written by the sponsor.
Perhaps it comes down to picking the least objectionable answer rather than the best one :-)
Kiron Saving Changes...
Debashish DasSenior Manager | Video Game Producer | Project Manager| Independent consultant Bangalore, Karnataka, India
I would select #2, (Provide key events, milestones, and deliverable due dates)
Stakeholder should account risk.
managing milestones, deliverable dates, etc are responsibility of PM team based on SWO. Saving Changes...
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
I still would think it is 1, if 1 was not there then 2.
Reason behind this is that the customer and the sponsor can tell you when they need the project delivered and they can tell you of any milestones they have in mind.
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1 reply by Kiron Bondale
Feb 16, 2018 3:12 PM
Kiron Bondale
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Agreed - I can think of way more instances where a sponsor AND a customer provided me with key dates for a project before there was any inkling of their risk tolerance.
As I suggested to Sante, this question feels like a "which of the following answers is the least distasteful"...
I still would think it is 1, if 1 was not there then 2.
Reason behind this is that the customer and the sponsor can tell you when they need the project delivered and they can tell you of any milestones they have in mind.
Agreed - I can think of way more instances where a sponsor AND a customer provided me with key dates for a project before there was any inkling of their risk tolerance.
As I suggested to Sante, this question feels like a "which of the following answers is the least distasteful"...
Kiron
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1 reply by Sante Delle-Vergini, PhD
Feb 16, 2018 9:43 PM
Sante Delle-Vergini, PhD
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Yes I agree it's a case of which is the least dodgy choice.
Agreed - I can think of way more instances where a sponsor AND a customer provided me with key dates for a project before there was any inkling of their risk tolerance.
As I suggested to Sante, this question feels like a "which of the following answers is the least distasteful"...
Kiron
Yes I agree it's a case of which is the least dodgy choice. Saving Changes...
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