Project Management

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What is the role of a Project Manager in Benefits realisation?

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Farhad Abdollahyan Managing Director| Cyrus Associados Apoio em Projetos Sao Paulo, Sp, Brazil
Given that PM's manage a temporary initiative - a project - that may not coincide with the benefit realisation life cycle, what is really the role of PM?
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Vincent Guerard Coach - Trainer - Speaker - Advisor| Freelance Mont-Royal, Quebec, Canada
Farhad,

The role of the PM is to deliver the project that will make possible the realization of benefits. It is true that the benefit usually to materialize in the course of the project.

It would be in the organisation or the PMO to mesure the realization of the benefits.

If the project is to do something that produce x units or transaction, it can be validate in the course of the project, the benefits will come later. So the PM need to deliver a project that deliver a capacity of x.
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2 replies by Farhad Abdollahyan
Feb 15, 2018 9:57 PM
Farhad Abdollahyan
...
Thank you for your reply.
Feb 15, 2018 10:03 PM
Farhad Abdollahyan
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Cher Vincent,

Si j'ai bien compris, le chef de projet doit délivrer une certaine capacité ou actif et leurs bénéfices viendront après, donc il n'aura aucun rôle à jouer dans la realisation de ces bénéfices, c'est ça?
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Farhad Abdollahyan Managing Director| Cyrus Associados Apoio em Projetos Sao Paulo, Sp, Brazil
Feb 15, 2018 8:46 PM
Replying to Vincent Guerard
...
Farhad,

The role of the PM is to deliver the project that will make possible the realization of benefits. It is true that the benefit usually to materialize in the course of the project.

It would be in the organisation or the PMO to mesure the realization of the benefits.

If the project is to do something that produce x units or transaction, it can be validate in the course of the project, the benefits will come later. So the PM need to deliver a project that deliver a capacity of x.
Thank you for your reply.
avatar
Farhad Abdollahyan Managing Director| Cyrus Associados Apoio em Projetos Sao Paulo, Sp, Brazil
Feb 15, 2018 8:46 PM
Replying to Vincent Guerard
...
Farhad,

The role of the PM is to deliver the project that will make possible the realization of benefits. It is true that the benefit usually to materialize in the course of the project.

It would be in the organisation or the PMO to mesure the realization of the benefits.

If the project is to do something that produce x units or transaction, it can be validate in the course of the project, the benefits will come later. So the PM need to deliver a project that deliver a capacity of x.
Cher Vincent,

Si j'ai bien compris, le chef de projet doit délivrer une certaine capacité ou actif et leurs bénéfices viendront après, donc il n'aura aucun rôle à jouer dans la realisation de ces bénéfices, c'est ça?
...
3 replies by Farhad Abdollahyan and Vincent Guerard
Feb 16, 2018 10:52 AM
Vincent Guerard
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Farhad,

C’est une façon de le voir. Selon moi le PM a un rôle dans la réalisation, s’il ne livre pas un projet que permet la réalisation des bénéfices, c’est un premier problème. Puis il y a le transfert, la formation, documentation, etc. qui permettrons l’atteinte des objectifs.

Le PM est responsable de plus que la livraison d’une boite qui permettra de réaliser les bénéfices. Dans une interprétation étroite de la gestion de projet, le projet termine à la livraison ou clôture de l’objet du projet.

Dans certaines industries dont la construction, il y a deux étapes dans la fin du projet. Une première la réception provisoire puis la définitive, entre les deux une validation de l’obtention d’un produit qui correspond au contrat. Dans ce contexte le PM doit s’assurer de la réalisation de bénéfices.

Dans chaque industrie des mesures similaires existent.

Durant la réalisation du projet le PM doit aviser les parties prenantes de l’atteinte potentielle des objectifs du projet. Le PM a donc un rôle important dans la réalisation des bénéfices
Feb 16, 2018 10:59 AM
Vincent Guerard
...
This is the same message posted initially in French. Generated by Google translate better then using the TRANSLATE at the bottom of the screen.

Farhad,

It's a way to see it. In my opinion the PM has a role in the realization, if it does not deliver a project that allows the realization of the profits, it is a first problem. Then there is the transfer, training, documentation, etc. that will allow the achievement of objectives.

The PM is responsible for more than the delivery of a box that will make the profits. In a narrow interpretation of project management, the project ends upon delivery or closure of the project object.

In some industries whose construction, there are two stages in the end of the project. A first provisional acceptance and the final, between the two a validation of obtaining a product that corresponds to the contract. In this context the PM must ensure the realization of benefits.

In every industry similar measures exist.

During the implementation of the project, the PM must inform the stakeholders of the potential achievement of the project objectives. The PM therefore has an important role in the realization of the benefits
Feb 16, 2018 2:16 PM
Farhad Abdollahyan
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Cher Vincent,

Très bonnes idées en ce qui concerne l'étape de transition. Je suis aussi d'accord que le chef de projet soit responsable et redevable de la qualité des produits (les livrables) qui doivent être en mesure de realiser les bénéfices selon les exigences (requirements) des clients/usagers.
Dans la Metodologie PRINCE2® le rôle de definir aussi bien des exigences que des bénéfices est octroyé à l'Utilisateur Principal (Senior User) qui est aussi membre de comitê de Pilotage de projet et pas au Chef de Projeto qui se responsabilise pela qualité de livraison.
"L'Utilisateur Principal:
Ses responsabilités sont les suivantes:
Spécifier les besoins (exigences) de ceux qui utiliseront les produits du projet.
Faire la liaison entre l'Equipe de Management de Projet et les Utilisateurs.
S'assurer que la solution remplit les critères et exigences des Utilisateurs, spécifiquement en terme de qualité et de facilité d'usage."
Fournir les informations nécessaires pour le Plan de Revue des Bénéfices.
Sources: http://fr.prince2.wiki/Organisation

qu'est-ce que vous en pensez?
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Najam Mumtaz Retired Lahore, Punjab, Pakistan
With the evolution of projects to meet customer demands, projects are now being assessed on the successful delivery of benefits for which the project was initiated instead of traditional measures of time, cost, and scope. With the changing demands of projects towards benefit realization the project manager has become a key component of benefit realization management.
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1 reply by Farhad Abdollahyan
Feb 16, 2018 2:25 PM
Farhad Abdollahyan
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Dear Najam,

Good thoughts, however, since the project manager's role traditionally is only to deliver the solution and disband his team once the products are accepted and/or commissioned, then there is a problem managing the realisation of the remaining benefits (those which only using/operation the solution will bring).

The PRINCE2® method gives the role of defining requirements as well as the expected benefits to Senior User and his staff (coming from client/user organisation).
The Senior User
The Senior User has the following responsibilities:

- To specify the needs (requirements) of the Users that will use the project products.
- To liaise between the Project Management Team and the Users.
- To make sure the solution will meet the needs of the Users, especially in terms of quality and ease of use, and against requirements.
- To supply the benefits information for the Benefits Review Plan.

(Source: http://prince2.wiki/Organization)

What are your thoughts about this approach?
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Kevin Drake Perth, Western Australia, Australia
There is an excellent paper about it, highly recommended
https://www.sciencedirect.com/science/arti...687404815000103
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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
Key here is to understand that the project will not deliver the expected benefits. The product/service/result that the project create will deliver the benefits. Project generate benefits by contributing on strategic objectives creating the right poroduct/service/result in the needed time and estimated cost. Product/service/result definition is about business analysis. Project is about project management. Project scope is defined from product scope.
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Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
To map those benefits to the deliverables of the project.
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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
Farhad -

At the risk of disagreeing with some of the esteemed virtual colleagues whom I usually align with, I would say that a PM should do their utmost to ensure that benefits will be realized to avoid the "operation was a success but the patient died" scenario.

This means that they should push for things like:

- articulation of quantitative benefits, an operational definition for measuring those, and a baseline of current state
- identification of benefits owners and ensuring those owners are living up to their responsibilities
- calling out risks which affect the expected benefits
- having the courage to propose cancelling the project if sufficient benefits won't be realized

I've worked for too many companies where benefits management was left solely to business owners and seen the mediocre results...

Plus, such involvement is a great profile boost for a PM as it shows their strategic abilities and such visibility could help them move into a business leadership role if that is on their career roadmap.

Kiron
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2 replies by Farhad Abdollahyan and Sergio Luis Conte
Feb 16, 2018 9:07 AM
Sergio Luis Conte
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I fully agree with you Kiron. My point is: benefits are achieved by the solution where solution is equal to "the process" to create the product/service/result PLUS "the thing" to create. "the operation was successful but the patient is dead" does not applies in project management. Why? Because a project is not successful if does not achieve the expected quality in the estimated cost and in needed time. The project manager must be on charge of assure that. It is all she/he can do because the project manager scope of work. But to determine all these things somebody must help the organization in defining "the thing" and it is the business analyst. In the case of a surgery the surgeon performs business analysis and project management.
Feb 16, 2018 2:29 PM
Farhad Abdollahyan
...
I like your approach of a shared responsibility with beneficiaries, since the project manager's role traditionally is only to deliver the solution and disband his team once the products are accepted and/or commissioned, then there is a problem managing the realisation of the remaining benefits (those which only using/operation the solution will bring).

The PRINCE2® method gives the role of defining requirements as well as the expected benefits to Senior User and his staff (coming from client/user organisation).
The Senior User
The Senior User has the following responsibilities:

- To specify the needs (requirements) of the Users that will use the project products.
- To liaise between the Project Management Team and the Users.
- To make sure the solution will meet the needs of the Users, especially in terms of quality and ease of use, and against requirements.
- To supply the benefits information for the Benefits Review Plan.

(Source: http://prince2.wiki/Organization)

What are your thoughts about this approach?
avatar
Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
Feb 16, 2018 8:42 AM
Replying to Kiron Bondale
...
Farhad -

At the risk of disagreeing with some of the esteemed virtual colleagues whom I usually align with, I would say that a PM should do their utmost to ensure that benefits will be realized to avoid the "operation was a success but the patient died" scenario.

This means that they should push for things like:

- articulation of quantitative benefits, an operational definition for measuring those, and a baseline of current state
- identification of benefits owners and ensuring those owners are living up to their responsibilities
- calling out risks which affect the expected benefits
- having the courage to propose cancelling the project if sufficient benefits won't be realized

I've worked for too many companies where benefits management was left solely to business owners and seen the mediocre results...

Plus, such involvement is a great profile boost for a PM as it shows their strategic abilities and such visibility could help them move into a business leadership role if that is on their career roadmap.

Kiron
I fully agree with you Kiron. My point is: benefits are achieved by the solution where solution is equal to "the process" to create the product/service/result PLUS "the thing" to create. "the operation was successful but the patient is dead" does not applies in project management. Why? Because a project is not successful if does not achieve the expected quality in the estimated cost and in needed time. The project manager must be on charge of assure that. It is all she/he can do because the project manager scope of work. But to determine all these things somebody must help the organization in defining "the thing" and it is the business analyst. In the case of a surgery the surgeon performs business analysis and project management.
...
1 reply by Farhad Abdollahyan
Feb 16, 2018 2:26 PM
Farhad Abdollahyan
...
Good thoughts, however, since the project manager's role traditionally is only to deliver the solution and disband his team once the products are accepted and/or commissioned, then there is a problem managing the realisation of the remaining benefits (those which only using/operation the solution will bring).

The PRINCE2® method gives the role of defining requirements as well as the expected benefits to Senior User and his staff (coming from client/user organisation).
The Senior User
The Senior User has the following responsibilities:

- To specify the needs (requirements) of the Users that will use the project products.
- To liaise between the Project Management Team and the Users.
- To make sure the solution will meet the needs of the Users, especially in terms of quality and ease of use, and against requirements.
- To supply the benefits information for the Benefits Review Plan.

(Source: http://prince2.wiki/Organization)

What are your thoughts about this approach?
avatar
Vincent Guerard Coach - Trainer - Speaker - Advisor| Freelance Mont-Royal, Quebec, Canada
Feb 15, 2018 10:03 PM
Replying to Farhad Abdollahyan
...
Cher Vincent,

Si j'ai bien compris, le chef de projet doit délivrer une certaine capacité ou actif et leurs bénéfices viendront après, donc il n'aura aucun rôle à jouer dans la realisation de ces bénéfices, c'est ça?
Farhad,

C’est une façon de le voir. Selon moi le PM a un rôle dans la réalisation, s’il ne livre pas un projet que permet la réalisation des bénéfices, c’est un premier problème. Puis il y a le transfert, la formation, documentation, etc. qui permettrons l’atteinte des objectifs.

Le PM est responsable de plus que la livraison d’une boite qui permettra de réaliser les bénéfices. Dans une interprétation étroite de la gestion de projet, le projet termine à la livraison ou clôture de l’objet du projet.

Dans certaines industries dont la construction, il y a deux étapes dans la fin du projet. Une première la réception provisoire puis la définitive, entre les deux une validation de l’obtention d’un produit qui correspond au contrat. Dans ce contexte le PM doit s’assurer de la réalisation de bénéfices.

Dans chaque industrie des mesures similaires existent.

Durant la réalisation du projet le PM doit aviser les parties prenantes de l’atteinte potentielle des objectifs du projet. Le PM a donc un rôle important dans la réalisation des bénéfices
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